Posted on 2013-12-06
We have 3 locations. 2 locations are about 30 miles distance from main bank. VPN used for secure access. We have 2 terminal servers and domain controller at the main bank.
The complaints I keeps getting.....Not 100% of the time, but probably 95%...when they receive an email (Outlook 2003 installed local to PC) and it has a file attached, it takes more time than we feel it should to open. We DO NOT host our own exchange server. It is outsourced. A 7 page pdf document opened by me at main bank is almost instant. That same document takes over 30 seconds to open at the branch. Adobe Reader is installed locally on their PC, not thru terminal services. Then when they try to print, that also takes too long. The printer is a network printers. HP4350. It takes 3 plus minutes to print one page testing it today to the HP4350. And there are no graphics in the file. Just letterhead paper.
Typically it is with pdf files. It happens with Word and Excel docs as well and it seems to be only when they come in as an attachment on an email.
We get important documents via pdf (appraisals) that need printed. So you can image the frustration when this type of file is opened and sent to printer.
Another ingredient in the mix.....One user yesterday was on the network and tried to print a Word doc. It kept trying until he "gave up" and just logged onto a TS and opened the file and printed from there and it was ok. Officers and Auditor have Office installed locally. All other
users access it thru TS.
I am not sure what I should be looking at.