I have two users in my company, one on Outlook 2003 and one on Outlook 2013. The user on Outlook 2003 is configured with POP3, while the one with Outlook 2013 is configured with IMAP on Gmail. There is NO Exchange Server in the network.
The user on Outlook 2003 attempted to recall a message due to a mistake in the original message, and sent an updated message. Since then, the 2003 user has received over 1000 "Message Recall Failed" notices sent from Outlook 2013 PER DAY
. My user on 2013 is a Manager, with offsite email access needs, and ended up being barred from sending more email through Gmail and I had to move her to a different SMTP so she could continue to send normal business emails.
There was one answer here at Experts Exchange, which had to do with Outlook 2003, so I applied that fix: ( http://www.experts-exchange.com/Software/Office_Productivity/Groupware/Outlook/Q_24164665.html
) No change.
I've already told the user never to use message recall again. I've deleted the original message from both user's accounts. I've had to make rules to auto-process these messages into Deleted Items for the 2003 user. They just keep coming.
On the Outlook 2013 machine today, the Outbox claimed there was nothing to show, until I right-clicked, and while the context menu was visible, email after email began to stack up in the Outbox, same subject, "Message Recall Failure", about one new one every 5 seconds. I haven't found an option or setting or anything in Outlook 2013 to stop it from sending these, and the "outlook /cleanprofile" command fails.
Hope you can help.