Can recieve email over activesynch - Exchange 2013 server
Hi
I have enabled Active Synch
Installed SSL certificate
But still cannot get email to my handset - says cannot get mail, connection to serverr has failed.
Tested 443 and that is open.
Any ideas?
I have enabled Active Synch
Installed SSL certificate
But still cannot get email to my handset - says cannot get mail, connection to serverr has failed.
Tested 443 and that is open.
Any ideas?
Marc Dekeyser
Have you configured the external urls on the server and all DNS records? If you use http://www.testexchangeconnectivity.com to test the connection, what is the output of the tool?
ASKER
I tried to run the test earlier it would not go beyond a certain point. But now it seems I am makign some progress
ASKER
I get the followng error
"
An ActiveSync session is being attempted with the server.
Errors were encountered while testing the Exchange ActiveSync session.
Additional Details
Elapsed Time: 546 ms.
Test Steps
Attempting to send the OPTIONS command to the server.
Testing of the OPTIONS command failed. For more information, see Additional Details.
Tell me more about this issue and how to resolve it
"
The link with suggested solution points me to this page -
http://technet.microsoft.com/en-gb/library/0715cdea-acfa-4c0f-88da-16fde67ac3e6.aspx
Which says you will get this error if you have Exchange 2010 and mailbox on a the legacy 2003 server.
We only have Exchange 2013 running.
"
An ActiveSync session is being attempted with the server.
Errors were encountered while testing the Exchange ActiveSync session.
Additional Details
Elapsed Time: 546 ms.
Test Steps
Attempting to send the OPTIONS command to the server.
Testing of the OPTIONS command failed. For more information, see Additional Details.
Tell me more about this issue and how to resolve it
"
The link with suggested solution points me to this page -
http://technet.microsoft.com/en-gb/library/0715cdea-acfa-4c0f-88da-16fde67ac3e6.aspx
Which says you will get this error if you have Exchange 2010 and mailbox on a the legacy 2003 server.
We only have Exchange 2013 running.
ASKER
Also it says in the additional details
"Additional Details
An HTTP 401 Unauthorized response was received from the server. This may be the result of invalid credentials or a configuration problem on the Exchange Server.
Headers:
request-id: 2526b277-0ba8-4113-ab4b-f8
X-FEServer: EMAIL-SERVER
Content-Length: 0
Date: Sun, 08 Dec 2013 09:26:39 GMT
Server: Microsoft-IIS/8.0
WWW-Authenticate: Basic realm="exchange.domain.com
X-Powered-By: ASP.NET"
"Additional Details
An HTTP 401 Unauthorized response was received from the server. This may be the result of invalid credentials or a configuration problem on the Exchange Server.
Headers:
request-id: 2526b277-0ba8-4113-ab4b-f8
X-FEServer: EMAIL-SERVER
Content-Length: 0
Date: Sun, 08 Dec 2013 09:26:39 GMT
Server: Microsoft-IIS/8.0
WWW-Authenticate: Basic realm="exchange.domain.com
X-Powered-By: ASP.NET"
Most likely a configuration problem then.
Check if you have the correct autodiscover and EAS VDIR settings. Basic authentication needs to be enabled (if you don't have this you messed with IIS and the virtual directories. NEVER DO THIS!). You might have to reset the VDIR as well, use the "reset virtual directory" within the GUI (forgot exactly what it is called in 2013).
If you have any policies set up, turn them off and try a vanilla configuration
http://technet.microsoft.com/en-US/library/aa998357(v=exchg.150).aspx
Check if you have the correct autodiscover and EAS VDIR settings. Basic authentication needs to be enabled (if you don't have this you messed with IIS and the virtual directories. NEVER DO THIS!). You might have to reset the VDIR as well, use the "reset virtual directory" within the GUI (forgot exactly what it is called in 2013).
If you have any policies set up, turn them off and try a vanilla configuration
http://technet.microsoft.com/en-US/library/aa998357(v=exchg.150).aspx
ASKER CERTIFIED SOLUTION
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ASKER
HI
I have resolved this - all I needed to do is give the users inheritance rights under the security tab. I read this some where.
I have resolved this - all I needed to do is give the users inheritance rights under the security tab. I read this some where.
Yeah, you read it in my last post. Please assign points.
-JJ
-JJ
I tried this and it doesn't work. I'm still getting the http 401 error.