Solved

BSOD on Server 2003 - 0xc0000034 - STOP: c000021a {Fatal System Error}

Posted on 2013-12-08
4
1,243 Views
Last Modified: 2014-01-16
I am getting this error after restoring a VM guest to a new host. It points to a corruption on the hard drive (VMdk). If anyone knows how to fix this I would be grateful for some help.
0
Comment
Question by:bqamarauli
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
4 Comments
 
LVL 121
ID: 39704299
It may be worth completing a chkdsk on the disk, using another Windows 2003 server.

But if your "physical hard drive (vmdk)" is corrupted the damage has already been done.
0
 
LVL 10

Expert Comment

by:Mohammed Rahman
ID: 39704338
Have you tried tapping F8 during boot process and get into Safe Mode? Chances are you can get into safe mode and run chkdsk (as suggested by hanccocka)

chkdsk X: /F

X - is the drive letter (probably C) and the switch /F is to fix errors (if any)

Also, you stated that you get this error on the new host. Do you get to see same BSOD if you try to power on this VM on old host?
0
 
LVL 92

Expert Comment

by:nobus
ID: 39705523
i would not run chkdsk before having checked if the disk works ok
for that i use the manufacturer's diagnostic
you can find it on the UBCD in the HDD section : http://www.ultimatebootcd.com/download.html
0
 
LVL 8

Accepted Solution

by:
Ratnesh Mishra earned 500 total points
ID: 39707148
The STOP 0xC000021A error occurs when either Winlogon.exe or Csrss.exe fails. When the Windows NT kernel detects that either of these processes has stopped, it stops the system and raises the STOP 0xC000021A error.

As you mentioned that the issue started after restoring a VM guest to a new host. So you are already familiar with the cause.
I am pretty sure if you move back to the previous host the VM will work, its been caused because of hardware issue.
Would suggest to attach the boot disk to another VM ,load registry hive of the VM in question and disable all 3rd party none required device drivers. And then start the VM .

Note : This is an advance method of troubleshooting with the registry so will request you to work only if you know which registry key is for what else you may break something else.
0

Featured Post

Online Training Solution

Drastically shorten your training time with WalkMe's advanced online training solution that Guides your trainees to action. Forget about retraining and skyrocket knowledge retention rates.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

HOW TO: Connect to the VMware vSphere Hypervisor 6.5 (ESXi 6.5) using the vSphere (HTML5 Web) Host Client 6.5, and perform a simple configuration task of adding a new VMFS 6 datastore.
In this article, I will show you HOW TO: Create your first Windows Virtual Machine on a VMware vSphere Hypervisor 6.5 (ESXi 6.5) Host Server, the Windows OS we will install is Windows Server 2016.
Teach the user how to edit .vmx files to add advanced configuration options Open vSphere Web Client: Edit Settings for a VM: Choose VM Options -> Advanced: Add Configuration Parameters:
Teach the user how to install and configure the vCenter Orchestrator virtual appliance Open vSphere Web Client: Deploy vCenter Orchestrator virtual appliance OVA file: Verify vCenter Orchestrator virtual appliance boots successfully: Connect to the …

696 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question