Solved: Outlook shows wrong time on received email

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sglee

Outlook shows wrong time on received email

Hi,
I have a weird situation.
When this user's Outlook 2003 receives an "Internet Email", it shows the time about two hours later time. So for example if he gets an email at 1:03PM on 12/8/2013, his Outlook shows that the email was received at 3:05PM on 12/8/2013.

His Outlook is connected to Exchange Server 2003 (as a part of SBS2003) and he pulls "Internet Email" from POP3 server on local ISP mail server. When I logged into this POP account on the web, right after I sent him a test email, it shows the correct time.

But when is OUTLOOK pulls an email from his POP account on the ISP mail server, it shows wrong time.
When another user in the same office/network sends him an email, time matches up.
No one in the office is having this problem like he does. Everyone's Outlook is connected to the same SBS2003 and gets Internet email via POP account. In user's Outlook, there are two accounts: Exchange (Primary) and POP account.

If this problem is originated from ISP mail server, then it should affect other users as well, but that is not the case.

Thanks.

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Britt Thompson🇺🇸

Did you verify the timezone settings on the computer? If this is an older machine you may need to run windows updates to correct DAY settings.

sglee

ASKER

Yes I have checked the time zone on his computer and also within his Outlook. They all match - EST.

sglee

ASKER

I think the problem is on ISP mail server.
I just created another user account in my Outlook 2003 on personal computer in my network. As you can see, webmail screen on left shows Sunday 4:16PM.
In outlook, it also shows 4:16PM.

I have reported this problem to ISP and wait for their response.
I will keep you posted.

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suriyaehnop🇲🇾

Could you check the internet header of received email. It will give some info about email route and time

sglee

ASKER

@suriyaehnop
Here it is:

Return-Path: <User@SenderDomain.com>
Delivered-To: User@ReceiverDomain.com
X-Spam-Checker-Version: SpamAssassin 3.2.5 (2008-06-10) on ReceiverDomain.com
X-Spam-Level:
X-Spam-Status: No, score=-1.3 required=6.0 tests=AWL,BAYES_00,HTML_MESSAGE,
MIME_HTML_MOSTLY autolearn=no version=3.2.5
Received: (qmail 31761 invoked by uid 500); 8 Dec 2013 16:16:25 -0500
Received: from mail.SenderDomain.com (HELO remote.SenderDomain.com) (64.233.xxx.xxx)
by smtp2.ReceiverDomain.com (nwsmtpd3/0.28) with ESMTP; Sun, 08 Dec 2013 16:16:25 -0500
Received: from SenderDomain1.SenderDomain.local ([::1]) by
SenderDomain1.SenderDomain.local ([::1]) with mapi id 14.03.0158.001; Sun, 8 Dec
2013 14:13:59 -0500
From: SL <User@SenderDomain.com>
To: 'IA' <User@ReceiverDomain.com>
Subject: 2nd Test at 2:13PM
Thread-Topic: 2nd Test at 2:13PM
Thread-Index: Ac70SaW7xiVg3JeXTFyK9hxOk37XSQ==
Date: Sun, 8 Dec 2013 19:13:59 +0000
Message-ID: <F6602580632C5C42B653744B2B4BC00E0C5210F6@SenderDomain1.SenderDomain.local>
Accept-Language: en-US
Content-Language: en-US
X-MS-Has-Attach:
X-MS-TNEF-Correlator:
x-originating-ip: [192.168.1.12]
Content-Type: multipart/alternative;
boundary="_000_F6602580632C5C42B653744B2B4BC00E0C5210F6SenderDomain1pdisa_"
MIME-Version: 1.0

suriyaehnop🇲🇾

Here, there us any delay occur?

Received: Received: from mail.SenderDomain.com (HELO remote.SenderDomain.com) (64.233.xxx.xxx)
by smtp2.ReceiverDomain.com (nwsmtpd3/0.28) with ESMTP; Sun, 08 Dec 2013 16:16:25 -0500
Received: from SenderDomain1.SenderDomain.local ([::1]) by
SenderDomain1.SenderDomain.local ([::1]) with mapi id 14.03.0158.001; Sun, 8 Dec
2013 14:13:59 -0500

2 hours delay?

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sglee

ASKER

That is exactly what is happening. I have already send an email to ISP tech support regarding the issue.

ASKER CERTIFIED SOLUTION

sglee

ASKER

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sglee

ASKER

I found the solution. it was due to wrong system time on ISP computer system. They fixed it.

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