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Outlook shows wrong time on received email

Posted on 2013-12-08
Medium Priority
Last Modified: 2014-01-11
  I have a weird situation.
  When this user's Outlook 2003 receives an "Internet Email", it shows the time about two hours later time. So for example if he gets an email at 1:03PM on 12/8/2013, his Outlook shows that the email was received at 3:05PM on 12/8/2013.

  His Outlook is connected to Exchange Server 2003 (as a part of SBS2003) and he pulls "Internet Email" from POP3 server on local ISP mail server. When I logged into this POP account on the web, right after I sent him a test email, it shows the correct time.

 But when is OUTLOOK pulls an email from his POP account on the ISP mail server, it shows wrong time.
 When another user in the same office/network sends him an email, time matches up.
 No one in the office is having this problem like he does. Everyone's Outlook is connected to the same SBS2003 and gets Internet email via POP account. In user's Outlook, there are two accounts: Exchange (Primary) and POP account.

 If this problem is originated from ISP mail server, then it should affect other users as well, but that is not the case.

Question by:sglee
  • 6
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LVL 30

Expert Comment

by:Britt Thompson
ID: 39704531
Did you verify the timezone settings on the computer? If this is an older machine you may need to run windows updates to correct DAY settings.

Author Comment

ID: 39704569
Yes I have checked the time zone on his computer and also within his Outlook. They all match - EST.

Author Comment

ID: 39704592
Webmail System time does not match with Email timeOutlook shows the same time as Webmail System timeI think the problem is on ISP mail server.
I just created another user account in my Outlook 2003 on personal computer in my network.  As you can see, webmail screen on left shows Sunday 4:16PM.
In outlook, it also shows 4:16PM.

I have reported this problem to ISP and wait for their response.
I will keep you posted.
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LVL 19

Expert Comment

ID: 39705109
Could you check the internet header of received email. It will give some info about email route and time

Author Comment

ID: 39705129
Here it is:

Return-Path: <User@SenderDomain.com>
Delivered-To: User@ReceiverDomain.com
X-Spam-Checker-Version: SpamAssassin 3.2.5 (2008-06-10) on ReceiverDomain.com
X-Spam-Status: No, score=-1.3 required=6.0 tests=AWL,BAYES_00,HTML_MESSAGE,
      MIME_HTML_MOSTLY autolearn=no version=3.2.5
Received: (qmail 31761 invoked by uid 500); 8 Dec 2013 16:16:25 -0500
Received: from mail.SenderDomain.com (HELO remote.SenderDomain.com) (64.233.xxx.xxx)
    by smtp2.ReceiverDomain.com (nwsmtpd3/0.28) with ESMTP; Sun, 08 Dec 2013 16:16:25 -0500
Received: from SenderDomain1.SenderDomain.local ([::1]) by
 SenderDomain1.SenderDomain.local ([::1]) with mapi id 14.03.0158.001; Sun, 8 Dec
 2013 14:13:59 -0500
From: SL <User@SenderDomain.com>
To: 'IA' <User@ReceiverDomain.com>
Subject: 2nd Test at 2:13PM
Thread-Topic: 2nd Test at 2:13PM
Thread-Index: Ac70SaW7xiVg3JeXTFyK9hxOk37XSQ==
Date: Sun, 8 Dec 2013 19:13:59 +0000
Message-ID: <F6602580632C5C42B653744B2B4BC00E0C5210F6@SenderDomain1.SenderDomain.local>
Accept-Language: en-US
Content-Language: en-US
x-originating-ip: []
Content-Type: multipart/alternative;
MIME-Version: 1.0
LVL 19

Expert Comment

ID: 39705164
Here, there us any delay occur?

Received: Received: from mail.SenderDomain.com (HELO remote.SenderDomain.com) (64.233.xxx.xxx)
    by smtp2.ReceiverDomain.com (nwsmtpd3/0.28) with ESMTP; Sun, 08 Dec 2013 16:16:25 -0500
Received: from SenderDomain1.SenderDomain.local ([::1]) by
 SenderDomain1.SenderDomain.local ([::1]) with mapi id 14.03.0158.001; Sun, 8 Dec
 2013 14:13:59 -0500

2 hours delay?

Author Comment

ID: 39705213
That is exactly what is happening. I have already send an email to ISP tech support regarding the issue.

Accepted Solution

sglee earned 0 total points
ID: 39759471
Sorry for late reply.
A few weeks ago, ISP fixed the problem. After that, I saw correct time on web-based mail as well as in Outlook.

Author Closing Comment

ID: 39773121
I found the solution. it was due to wrong system time on ISP computer system. They fixed it.

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