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Windows 8.1 - SkyDrive Sync Issues

Posted on 2013-12-08
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Last Modified: 2014-01-05
My desktop PC has Windows 8. The green or grey dots reassure me what's going on. My Surface Pro 2 has Windows 8.1 which has no indication of what's going on regarding sync status. When I got the Surface Pro 2 I just signed into my Microsoft account and set it to sync all files in my SkyDrive account. It's only when I tried to open a particular file on the SP2 that I discovered it was not syncing. First I get ..........Error 0x80040A41. Then the message is "There was an error syncing this document. The file cannot be accessed by the system". This is when I try to open the file on the SP2 using File Explorer. The list of files in the File Explorer window look normal.
Using SkyDrive online, when I try to open the same files in the same folder as above they don't look normal. They are all faded icons. When I try to open any of them I get the message "The file couldn't be opened"
When I try to open the same files on my desktop PC running Windows 8 using File Explorer there is no problem. Likewise when I go to SkyDrive online from this PC there is no problem. This narrows the problem down to Surface Pro 2 syncing, or not syncing.
Any Ideas anybody please?
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Question by:Martin Campbell
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Author Comment

by:Martin Campbell
ID: 39719100
Thank you Qlemo.
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Author Comment

by:Martin Campbell
ID: 39720440
Thank you Qlemo.
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Expert Comment

by:McKnife
ID: 39745512
Hi.

Basic troubleshooting steps would be to try and reproduce that behavior with another machine that runs 8.1 - if that works, try to sync another folder on the problem machine and report back.
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Author Comment

by:Martin Campbell
ID: 39747902
Thanks McKnife. You helped me out before! I don't have another Windows 8.1 machine to use. I decided to try Microsoft support. The problem is solved. I had a total of over 8 hours of chat but it's now syncing with SkyDrive without any problems. I have all the chat transcripts. Should I post them here in case they are useful to anybody? I can delete email my addresses etc. mentioned in the chats.
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LVL 54

Expert Comment

by:McKnife
ID: 39748024
No need to thank, we did not start yet.
Yes, post those and select those as your solution.
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Accepted Solution

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Martin Campbell earned 0 total points
ID: 39748136
I attach the transcript of my chats with Microsoft Support.Windows-8.1-SkyDrive-Sync-Issues.pdf
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Author Closing Comment

by:Martin Campbell
ID: 39757128
This is the transcript of over 8 hours of chats with Microsoft Support. It has solved the problem. I hope it might be helpful to others. I'm sure it could be edited a lot!
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