• Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 2333
  • Last Modified:

Windows 8.1 - SkyDrive Sync Issues

My desktop PC has Windows 8. The green or grey dots reassure me what's going on. My Surface Pro 2 has Windows 8.1 which has no indication of what's going on regarding sync status. When I got the Surface Pro 2 I just signed into my Microsoft account and set it to sync all files in my SkyDrive account. It's only when I tried to open a particular file on the SP2 that I discovered it was not syncing. First I get ..........Error 0x80040A41. Then the message is "There was an error syncing this document. The file cannot be accessed by the system". This is when I try to open the file on the SP2 using File Explorer. The list of files in the File Explorer window look normal.
Using SkyDrive online, when I try to open the same files in the same folder as above they don't look normal. They are all faded icons. When I try to open any of them I get the message "The file couldn't be opened"
When I try to open the same files on my desktop PC running Windows 8 using File Explorer there is no problem. Likewise when I go to SkyDrive online from this PC there is no problem. This narrows the problem down to Surface Pro 2 syncing, or not syncing.
Any Ideas anybody please?
0
Martin Campbell
Asked:
Martin Campbell
  • 5
  • 2
1 Solution
 
Martin CampbellAuthor Commented:
Thank you Qlemo.
0
 
Martin CampbellAuthor Commented:
Thank you Qlemo.
0
 
McKnifeCommented:
Hi.

Basic troubleshooting steps would be to try and reproduce that behavior with another machine that runs 8.1 - if that works, try to sync another folder on the problem machine and report back.
0
Get expert help—faster!

Need expert help—fast? Use the Help Bell for personalized assistance getting answers to your important questions.

 
Martin CampbellAuthor Commented:
Thanks McKnife. You helped me out before! I don't have another Windows 8.1 machine to use. I decided to try Microsoft support. The problem is solved. I had a total of over 8 hours of chat but it's now syncing with SkyDrive without any problems. I have all the chat transcripts. Should I post them here in case they are useful to anybody? I can delete email my addresses etc. mentioned in the chats.
0
 
McKnifeCommented:
No need to thank, we did not start yet.
Yes, post those and select those as your solution.
0
 
Martin CampbellAuthor Commented:
I attach the transcript of my chats with Microsoft Support.Windows-8.1-SkyDrive-Sync-Issues.pdf
0
 
Martin CampbellAuthor Commented:
This is the transcript of over 8 hours of chats with Microsoft Support. It has solved the problem. I hope it might be helpful to others. I'm sure it could be edited a lot!
0
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

Join & Write a Comment

Featured Post

Get your problem seen by more experts

Be seen. Boost your question’s priority for more expert views and faster solutions

  • 5
  • 2
Tackle projects and never again get stuck behind a technical roadblock.
Join Now