asked on Windows 8.1 - SkyDrive Sync Issues
My desktop PC has Windows 8. The green or grey dots reassure me what's going on. My Surface Pro 2 has Windows 8.1 which has no indication of what's going on regarding sync status. When I got the Surface Pro 2 I just signed into my Microsoft account and set it to sync all files in my SkyDrive account. It's only when I tried to open a particular file on the SP2 that I discovered it was not syncing. First I get ..........Error 0x80040A41. Then the message is "There was an error syncing this document. The file cannot be accessed by the system". This is when I try to open the file on the SP2 using File Explorer. The list of files in the File Explorer window look normal.
Using SkyDrive online, when I try to open the same files in the same folder as above they don't look normal. They are all faded icons. When I try to open any of them I get the message "The file couldn't be opened"
When I try to open the same files on my desktop PC running Windows 8 using File Explorer there is no problem. Likewise when I go to SkyDrive online from this PC there is no problem. This narrows the problem down to Surface Pro 2 syncing, or not syncing.
Any Ideas anybody please?
Using SkyDrive online, when I try to open the same files in the same folder as above they don't look normal. They are all faded icons. When I try to open any of them I get the message "The file couldn't be opened"
When I try to open the same files on my desktop PC running Windows 8 using File Explorer there is no problem. Likewise when I go to SkyDrive online from this PC there is no problem. This narrows the problem down to Surface Pro 2 syncing, or not syncing.
Any Ideas anybody please?
Windows 8Windows OS
Last Comment
Martin Campbell
ASKER
Thank you Qlemo.
ASKER
Thank you Qlemo.
Hi.
Basic troubleshooting steps would be to try and reproduce that behavior with another machine that runs 8.1 - if that works, try to sync another folder on the problem machine and report back.
Basic troubleshooting steps would be to try and reproduce that behavior with another machine that runs 8.1 - if that works, try to sync another folder on the problem machine and report back.
ASKER
Thanks McKnife. You helped me out before! I don't have another Windows 8.1 machine to use. I decided to try Microsoft support. The problem is solved. I had a total of over 8 hours of chat but it's now syncing with SkyDrive without any problems. I have all the chat transcripts. Should I post them here in case they are useful to anybody? I can delete email my addresses etc. mentioned in the chats.
No need to thank, we did not start yet.
Yes, post those and select those as your solution.
Yes, post those and select those as your solution.
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ASKER
This is the transcript of over 8 hours of chats with Microsoft Support. It has solved the problem. I hope it might be helpful to others. I'm sure it could be edited a lot!