Solved

activesynch and BB Q10 lock out

Posted on 2013-12-08
5
305 Views
Last Modified: 2014-01-28
Hi,
I have a problem with a users BB Q10. He is unable to unlock the phone using the passcode he assigned. He is pretty sure he has the correct code, but it keeps failing.

As the domain and exchange admin is there anything I can do to reset the password remotely?    Is there anything I can do?  Of course this user is the president/owner of the company.

I would appreciate any suggestions.

Thanks.
0
Comment
Question by:mcioffi209
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
  • 2
5 Comments
 
LVL 19

Accepted Solution

by:
suriyaehnop earned 500 total points
ID: 39705105
It is possible to wipe the device? if yes, user can do themselves and also you as administrator can send a wipe command

http://technet.microsoft.com/en-us/library/aa995904(v=exchg.141).aspx
0
 

Author Comment

by:mcioffi209
ID: 39705181
Probably not the way he will want to go.

Is there anything else that I can do?

Thanks.
0
 
LVL 19

Assisted Solution

by:suriyaehnop
suriyaehnop earned 500 total points
ID: 39705238
I'am not sure if you changed the activesync mailbox policy which apply to his phone will work or not so that require passcode is uncheck and apply.

However based on my pass experience, once you changed the policy you have to create a new profile on phone.
0
 

Author Comment

by:mcioffi209
ID: 39816182
somehow it has resolved itself.  He claims that it started working properly.
0
 

Author Closing Comment

by:mcioffi209
ID: 39816185
It is worth giving points for each answer.  Thanks.
0

Featured Post

Free Tool: Path Explorer

An intuitive utility to help find the CSS path to UI elements on a webpage. These paths are used frequently in a variety of front-end development and QA automation tasks.

One of a set of tools we're offering as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

How to resolve IMCEAEX NDRs in Exchange or Exchange Online related to invalid X500 addresses.
Unified and professional email signatures help maintain a consistent company brand image to the outside world. This article shows how to create an email signature in Exchange Server 2010 using a transport rule and how to overcome native limitations …
In this video we show how to create a Resource Mailbox in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: Navigate to the Recipients >> Resources tab.: "Recipients" is our default selection …
In this video we show how to create an Accepted Domain in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Mail Flow >> Ac…

724 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question