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activesynch and BB Q10 lock out

Posted on 2013-12-08
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Last Modified: 2014-01-28
Hi,
I have a problem with a users BB Q10. He is unable to unlock the phone using the passcode he assigned. He is pretty sure he has the correct code, but it keeps failing.

As the domain and exchange admin is there anything I can do to reset the password remotely?    Is there anything I can do?  Of course this user is the president/owner of the company.

I would appreciate any suggestions.

Thanks.
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Question by:mcioffi209
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5 Comments
 
LVL 19

Accepted Solution

by:
suriyaehnop earned 1500 total points
ID: 39705105
It is possible to wipe the device? if yes, user can do themselves and also you as administrator can send a wipe command

http://technet.microsoft.com/en-us/library/aa995904(v=exchg.141).aspx
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Author Comment

by:mcioffi209
ID: 39705181
Probably not the way he will want to go.

Is there anything else that I can do?

Thanks.
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LVL 19

Assisted Solution

by:suriyaehnop
suriyaehnop earned 1500 total points
ID: 39705238
I'am not sure if you changed the activesync mailbox policy which apply to his phone will work or not so that require passcode is uncheck and apply.

However based on my pass experience, once you changed the policy you have to create a new profile on phone.
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Author Comment

by:mcioffi209
ID: 39816182
somehow it has resolved itself.  He claims that it started working properly.
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Author Closing Comment

by:mcioffi209
ID: 39816185
It is worth giving points for each answer.  Thanks.
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