troubleshooting Question

activesynch and BB Q10 lock out

Avatar of Matthew Cioffi
Matthew CioffiFlag for United States of America asked on
Exchange
5 Comments2 Solutions323 ViewsLast Modified:
Hi,
I have a problem with a users BB Q10. He is unable to unlock the phone using the passcode he assigned. He is pretty sure he has the correct code, but it keeps failing.

As the domain and exchange admin is there anything I can do to reset the password remotely?    Is there anything I can do?  Of course this user is the president/owner of the company.

I would appreciate any suggestions.

Thanks.
ASKER CERTIFIED SOLUTION
suriyaehnop

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