Carbonite Backup Pending Problem - Where are log files?

Hi my client is running Carbonite and each night it fails to backup some files (MYOB files which are 200MB each)

Im trying to work out why this is occurring.

Does carbonite have any log files I read through?  I couldnt much when I looked at the PC
Many thanks
Who is Participating?
Davis McCarnConnect With a Mentor OwnerCommented:
The log should be in C:\ProgramData\Carbonite\Carbonite Backup\; but, the most common fault is that someone left the file open (meaning left MYOB running).
TreadStone_ITAuthor Commented:
Thanks alot for the tips.. I did tell em to log out last night as I suspected that was the case.
Im heading down there soon to check it
TreadStone_ITAuthor Commented:
Sorry it took me a while coming back to you
Yes I found the logs and yes it was a pesky user not logging out overnight, although asked several times. Many thanks
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

All Courses

From novice to tech pro — start learning today.