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Carbonite Backup Pending Problem - Where are log files?

Posted on 2013-12-08
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Hi my client is running Carbonite and each night it fails to backup some files (MYOB files which are 200MB each)

Im trying to work out why this is occurring.

Does carbonite have any log files I read through?  I couldnt much when I looked at the PC
Many thanks
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Question by:TreadStone_IT
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Davis McCarn earned 2000 total points
ID: 39706946
The log should be in C:\ProgramData\Carbonite\Carbonite Backup\; but, the most common fault is that someone left the file open (meaning left MYOB running).
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Author Comment

by:TreadStone_IT
ID: 39707282
Thanks alot for the tips.. I did tell em to log out last night as I suspected that was the case.
Im heading down there soon to check it
Cheers
Tom
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Author Closing Comment

by:TreadStone_IT
ID: 39722901
Sorry it took me a while coming back to you
Yes I found the logs and yes it was a pesky user not logging out overnight, although asked several times. Many thanks
Tom
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