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IE 10 Install Errors

Posted on 2013-12-09
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3,004 Views
Last Modified: 2014-01-12
Having trouble installing IE 10 on  a Windows 7 Home SP1 laptop. The automatic update for IE 10 kept failing so I download the update and ran it manually. It is stopping at the point that it needs  addition updates, the problem is that all the prerequisite updates are installed. I have checked out KB2818833 and downloaded the required prerequisites: KB2729094,KB2731771,KB2533623,KB2670838,KB2786081. When I run each update manually they say they are already installed, but update KB2533623 says that it is not “applicable to the computer” even though I found article about the newer KB2533623 and downloaded it. I am pretty well stumped.
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Question by:OnsiteIT
16 Comments
 
LVL 93

Expert Comment

by:John Hurst
ID: 39706028
Go to Windows Update and let it find updates. Now look in Recommended Updates and see if there are .NET Framework updates not yet done. This happens with Windows 7. If so, do all Recommended Updates, restart and run Updates again.

... Thinkpads_User
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LVL 15

Expert Comment

by:jerseysam
ID: 39706029
0
 
LVL 11

Expert Comment

by:John_Vidmar
ID: 39706034
I too had all the prerequisites installed, however, the following files showed why ie10 would not install on my workstation (missing packages):
1.      %SYSTEMROOT%\IE10_main.log
2.      %SYSTEMROOT%\Logs\CBS\CheckSUR.persist.log

I got ie10 working by the following website/commands:
http://superuser.com/questions/594445/cant-install-ie-10-on-brand-new-windows-7

dir C:\Windows\servicing\Packages\Microsoft-Windows-InternetExplorer-Package-TopLevel~*

Open in new window


For each listing from above dir-command, I created the following command:
pkgmgr /UP:pkgmgr /up:Microsoft-Windows-InternetExplorer-Package-TopLevel~31bf3856ad364e35~x86~~10.2.9200.16521

Open in new window

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Expert Comment

by:jcimarron
ID: 39706923
OnsiteIT--
Try installing IE 10 in Safe Mode.

Install .NET Framework updates separately from others.

KB2533623 is for developers, so probably you should not be concerned you cannot install it.
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LVL 1

Author Comment

by:OnsiteIT
ID: 39710953
So everyone left me some good things to try and appreciate all the help. This is what I have done.

Windows update is not showing that there are any missing .Net updates
Ran SFscan no problems found.
IE 11 won't install either, pretty much the same issue as IE10 it wants updates.
Looking at the %SYSTEMROOT%\IE10_main.log I found two errors:
WARNING: Checking version for C:\Windows\System32\api-ms-win-downlevel-user32-l1-1-0.dll.  The file does not exist. Looked at two other systems and the file is not there either. Since it is not stopping the install, I am not sure it is really a big deal.

Launched package installation: C:\Windows\SysNative\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE12B44.tmp\KB2670838_amd64.CAB /quiet /norestart
04:18.993: INFO:    Process exit code 0x800B0100 (-2146762496) [No signature was present in the subject. ]

This error led me to KB2823483 which talks about some hybrid video card problems and IE 10. I installed the newest updates from HP but that didn't help either. I don’t know what the KB2670838 file that the error is talking about is for. I even tried clearing the temp directory and letting it re-download the file. No dice. So that is where I stand, after way to many hours I am no better off than I was. I very much appreciated all the help so far but it looks like more may be in order. Thanks
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LVL 93

Assisted Solution

by:John Hurst
John Hurst earned 500 total points
ID: 39711016
Something has corrupted your operating system.  

You could consider making a new Windows User Profile (member of administrators group) and try installing in the new profile.

You can try a Windows 7 Repair Install. Here is a Seven Forums Tutorial with the steps for that.

http://www.sevenforums.com/tutorials/3413-repair-install.html

Ultimately, you may need to back up and re-install Windows.

... Thinkpads_User
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LVL 1

Accepted Solution

by:
OnsiteIT earned 0 total points
ID: 39712290
Thinkpads_user
I think you are right. I am going to have to just rebuild the machine. So I guess in the end none of the solutions worked. Thanks
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LVL 1

Author Comment

by:OnsiteIT
ID: 39733843
I've requested that this question be closed as follows:

Accepted answer: 0 points for OnsiteIT's comment #a39712290

for the following reason:

No one was able to help. Decided to just rebuild the machine. It is going to be quicker in the long run.
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LVL 93

Expert Comment

by:John Hurst
ID: 39733844
You have used the solution I offered in my post http://#a39711016 which was to reinstall Windows. Accordingly, you should accept that solution instead of closing it as your own solution.

... Thinkpads_User
0
 
LVL 1

Author Comment

by:OnsiteIT
ID: 39733856
I don't consider the solution to reinstall windows as a "solution". It that was the case I didn't really need to as a question.  Why even bother saying it. It's everyone's answer to everything that goes wrong with windows.
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LVL 93

Expert Comment

by:John Hurst
ID: 39733862
We took you through all the possible steps and nothing worked. When nothing works, reinstalling Windows is a proper solution. That is what you did and it worked. So that is the solution.

... Thinkpads_User
0
 
LVL 93

Expert Comment

by:John Hurst
ID: 39735782
@OnsiteIT - Thank you for following up.   .... Thinkpads_User
0
 
LVL 1

Author Comment

by:OnsiteIT
ID: 39767919
Thermoduric
I don't understand how does everyone think that the answer to reinstall the OS as a good answer. That is not an answer it is just another way of saying "I don't know". You have forced me to give the points are you also going to force me to give a better grade. If that's what you want me to do just let me know because I will do it. Not sure what else you want me to do, you didn't like my response fro not giving the points you are going to like this response.
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