[Okta Webinar] Learn how to a build a cloud-first strategyRegister Now

x
?
Solved

Profile Service service failed

Posted on 2013-12-09
5
Medium Priority
?
912 Views
Last Modified: 2013-12-12
I have a user that has Windows 7 Professional; 64 bit.  Upon booting up and attempting to log-in to the computer, this message appeared:

"The User Profile Service service failed the logon.  User profile cannot be loaded."

Will not log on.  Asks for reboot.

We then booted into safe mode.  The following message came up from the system tray:

"You have been logged on with the default profile for the system.  Please look at the Event viewer for information or contact your system administrator."

I looked at the Event Viewer for information.  Got the following error:

"Windows cannot load the user's profile but has logged you on with the default profile for the system.  

Detail - Access Denied.

Log: Application

Source: User Profile Service

Event ID: 1505

Level: Error



There is only one user on this computer.  They have administrator rights.  


Need some advice here on what to look for and what to do.


Thanks,

mbolton1967
0
Comment
Question by:mbolton1967
5 Comments
 
LVL 99

Accepted Solution

by:
John Hurst earned 1600 total points
ID: 39706122
Try turning all the way off and doing a cold start. If that does not solve the problem, then the user profile has been corrupted.

Try System File Checker. Run SFC /SCANNOW and allow to complete. Restart and test.

Then try Repair Install. See this Seven Forums Tutorial for information on a Repair Install:

http://www.sevenforums.com/tutorials/3413-repair-install.html

If no luck, see if you can create a new user (member of administrators) and make a new profile for the user.

... Thinkpads_User
0
 
LVL 19

Expert Comment

by:*** Hopeleonie ***
ID: 39706133
To troubleshoot this problem, try one or all of the following:

• Ensure that you have sufficient computer memory and disk space.
• If the user's profile registry hive(ntuser.dat) is corrupted, replace it with the backup copy of this file.
• Verify that permissions are set correctly on the user's local profile folder.
• If this is also a roaming user profile, ensure that the correct permissions are set on the user's roaming profile folders stored on the server.
• Review the Event Viewer logs. Look for additional information and search for related profile (userenv) events.

Source:
http://www.microsoft.com/technet/support/ee/transform.aspx?ProdName=Windows%20Operating%20System&ProdVer=5.2&EvtID=1505&EvtSrc=Userenv&LCID=1033

I would create a new Profile in this case.
0
 
LVL 19

Expert Comment

by:Andrew Davis
ID: 39710700
the profile is corrupt in some way, the biggest fear is that it could be that the hard drive is on its way out.

1. Make a BACKUP.
2. Check the hard drive with checkdisk http://answers.microsoft.com/en-us/windows/forum/windows_7-performance/using-windows-7-how-do-i-run-chkdsk/a68b3e4d-1a42-e011-9767-d8d385dcbb12
3. Create a new user with administrative rights.
4. Ensure that you can logon as the new user, and that profile is working fine.
copy any files and folders from the old profile to the new profile. (important to use copy not cut)
5. Delete the old user and profile.

Regards
Andrew
0
 

Author Closing Comment

by:mbolton1967
ID: 39714137
Thanks for the responses.  Following the info. and link from thinkpads_user help.  Much appreciated.
0
 
LVL 99

Expert Comment

by:John Hurst
ID: 39714154
@mbolton1967 - Thanks for update and I was happy to help.

.... Thinkpads_User
0

Featured Post

Independent Software Vendors: We Want Your Opinion

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

While working, an annoying popup showing below will come and we cannot cancel or close it form the screen. The error message will come again and again.
On some Windows 7 (SP1) computers, Windows Update becomes super slow even the computer is reasonably fast.  There's one solution that seemed to have worked well for me (after trying a few other suggested solutions).
In this Micro Tutorial viewers will learn how to use Boot Corrector from Paragon Rescue Kit Free to identify and fix the boot problems of Windows 7/8/2012R2 etc. As an example is used Windows 2012R2 which lost its active partition flag (often happen…
The viewer will learn how to successfully download and install the SARDU utility on Windows 7, without downloading adware.
Suggested Courses
Course of the Month20 days, 5 hours left to enroll

872 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question