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Profile Service service failed

Posted on 2013-12-09
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Last Modified: 2013-12-12
I have a user that has Windows 7 Professional; 64 bit.  Upon booting up and attempting to log-in to the computer, this message appeared:

"The User Profile Service service failed the logon.  User profile cannot be loaded."

Will not log on.  Asks for reboot.

We then booted into safe mode.  The following message came up from the system tray:

"You have been logged on with the default profile for the system.  Please look at the Event viewer for information or contact your system administrator."

I looked at the Event Viewer for information.  Got the following error:

"Windows cannot load the user's profile but has logged you on with the default profile for the system.  

Detail - Access Denied.

Log: Application

Source: User Profile Service

Event ID: 1505

Level: Error



There is only one user on this computer.  They have administrator rights.  


Need some advice here on what to look for and what to do.


Thanks,

mbolton1967
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Question by:mbolton1967
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5 Comments
 
LVL 97

Accepted Solution

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Experienced Member earned 1600 total points
ID: 39706122
Try turning all the way off and doing a cold start. If that does not solve the problem, then the user profile has been corrupted.

Try System File Checker. Run SFC /SCANNOW and allow to complete. Restart and test.

Then try Repair Install. See this Seven Forums Tutorial for information on a Repair Install:

http://www.sevenforums.com/tutorials/3413-repair-install.html

If no luck, see if you can create a new user (member of administrators) and make a new profile for the user.

... Thinkpads_User
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LVL 19

Expert Comment

by:*** Hopeleonie ***
ID: 39706133
To troubleshoot this problem, try one or all of the following:

• Ensure that you have sufficient computer memory and disk space.
• If the user's profile registry hive(ntuser.dat) is corrupted, replace it with the backup copy of this file.
• Verify that permissions are set correctly on the user's local profile folder.
• If this is also a roaming user profile, ensure that the correct permissions are set on the user's roaming profile folders stored on the server.
• Review the Event Viewer logs. Look for additional information and search for related profile (userenv) events.

Source:
http://www.microsoft.com/technet/support/ee/transform.aspx?ProdName=Windows%20Operating%20System&ProdVer=5.2&EvtID=1505&EvtSrc=Userenv&LCID=1033

I would create a new Profile in this case.
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LVL 18

Expert Comment

by:Andrew Davis
ID: 39710700
the profile is corrupt in some way, the biggest fear is that it could be that the hard drive is on its way out.

1. Make a BACKUP.
2. Check the hard drive with checkdisk http://answers.microsoft.com/en-us/windows/forum/windows_7-performance/using-windows-7-how-do-i-run-chkdsk/a68b3e4d-1a42-e011-9767-d8d385dcbb12
3. Create a new user with administrative rights.
4. Ensure that you can logon as the new user, and that profile is working fine.
copy any files and folders from the old profile to the new profile. (important to use copy not cut)
5. Delete the old user and profile.

Regards
Andrew
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Author Closing Comment

by:mbolton1967
ID: 39714137
Thanks for the responses.  Following the info. and link from thinkpads_user help.  Much appreciated.
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LVL 97

Expert Comment

by:Experienced Member
ID: 39714154
@mbolton1967 - Thanks for update and I was happy to help.

.... Thinkpads_User
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