Solved

Profile Service service failed

Posted on 2013-12-09
5
882 Views
Last Modified: 2013-12-12
I have a user that has Windows 7 Professional; 64 bit.  Upon booting up and attempting to log-in to the computer, this message appeared:

"The User Profile Service service failed the logon.  User profile cannot be loaded."

Will not log on.  Asks for reboot.

We then booted into safe mode.  The following message came up from the system tray:

"You have been logged on with the default profile for the system.  Please look at the Event viewer for information or contact your system administrator."

I looked at the Event Viewer for information.  Got the following error:

"Windows cannot load the user's profile but has logged you on with the default profile for the system.  

Detail - Access Denied.

Log: Application

Source: User Profile Service

Event ID: 1505

Level: Error



There is only one user on this computer.  They have administrator rights.  


Need some advice here on what to look for and what to do.


Thanks,

mbolton1967
0
Comment
Question by:mbolton1967
5 Comments
 
LVL 93

Accepted Solution

by:
John Hurst earned 400 total points
ID: 39706122
Try turning all the way off and doing a cold start. If that does not solve the problem, then the user profile has been corrupted.

Try System File Checker. Run SFC /SCANNOW and allow to complete. Restart and test.

Then try Repair Install. See this Seven Forums Tutorial for information on a Repair Install:

http://www.sevenforums.com/tutorials/3413-repair-install.html

If no luck, see if you can create a new user (member of administrators) and make a new profile for the user.

... Thinkpads_User
0
 
LVL 19

Expert Comment

by:*** Hopeleonie ***
ID: 39706133
To troubleshoot this problem, try one or all of the following:

• Ensure that you have sufficient computer memory and disk space.
• If the user's profile registry hive(ntuser.dat) is corrupted, replace it with the backup copy of this file.
• Verify that permissions are set correctly on the user's local profile folder.
• If this is also a roaming user profile, ensure that the correct permissions are set on the user's roaming profile folders stored on the server.
• Review the Event Viewer logs. Look for additional information and search for related profile (userenv) events.

Source:
http://www.microsoft.com/technet/support/ee/transform.aspx?ProdName=Windows%20Operating%20System&ProdVer=5.2&EvtID=1505&EvtSrc=Userenv&LCID=1033

I would create a new Profile in this case.
0
 
LVL 18

Expert Comment

by:Andrew Davis
ID: 39710700
the profile is corrupt in some way, the biggest fear is that it could be that the hard drive is on its way out.

1. Make a BACKUP.
2. Check the hard drive with checkdisk http://answers.microsoft.com/en-us/windows/forum/windows_7-performance/using-windows-7-how-do-i-run-chkdsk/a68b3e4d-1a42-e011-9767-d8d385dcbb12
3. Create a new user with administrative rights.
4. Ensure that you can logon as the new user, and that profile is working fine.
copy any files and folders from the old profile to the new profile. (important to use copy not cut)
5. Delete the old user and profile.

Regards
Andrew
0
 

Author Closing Comment

by:mbolton1967
ID: 39714137
Thanks for the responses.  Following the info. and link from thinkpads_user help.  Much appreciated.
0
 
LVL 93

Expert Comment

by:John Hurst
ID: 39714154
@mbolton1967 - Thanks for update and I was happy to help.

.... Thinkpads_User
0

Featured Post

Portable, direct connect server access

The ATEN CV211 connects a laptop directly to any server allowing you instant access to perform data maintenance and local operations, for quick troubleshooting, updating, service and repair.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

When you try to extract and to view the contents of a Microsoft Update Standalone Package (MSU) for Windows Vista, you cannot extract the files from the MSU. Here we are going to explain how to extract those hotfix details without using any third pa…
By default the complete memory dump option is disabled in windows . If we want to enable the complete memory dump for a diagnostic purpose, we have a solution for it. here we are using the registry method to enable this.
This Micro Tutorial will teach you how to the overview of Microsoft Security Essentials. This is a free anti-virus software that guards your PC against viruses, spyware, worms, and other malicious software. This will be demonstrated using Windows…
The Task Scheduler is a powerful tool that is built into Windows. It allows you to schedule tasks (actions) on a recurring basis, such as hourly, daily, weekly, monthly, at log on, at startup, on idle, etc. This video Micro Tutorial is a brief intro…

809 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question