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Network Printer not printing

Posted on 2013-12-09
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Last Modified: 2014-01-07
I have a HP LaserJet 4000t with a HP jetdirect network card. The network card says that its obtaining an IP address, but when I try to print a test page, it doesn't print. Any Suggestions.
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Question by:metalteck
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Expert Comment

by:Britt Thompson
ID: 39706454
If the network card says it's "obtaining and IP address" does it ever finish and say it found an address or display the address? This sounds like the card is set to use DHCP. In which case you may be printing to the wrong address for the printer. On the front panel of the LaserJet you should be able to initiate a configuration page to print out and show you what the IP of the printer is. Additionally, you will want to statically set the IP of the printer or create a DHCP reservation on the server so the printer always has the same IP.

Can you ping the printer IP?
Can you login to the JetDirect web interface?
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Author Comment

by:metalteck
ID: 39706491
Yes, the Print Configuration page gives me an IP address and is set to DHCP.
I can use that same address and log into the jet direct interface. Yes, I can also ping the address from any PC.
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Britt Thompson earned 500 total points
ID: 39706510
Ok, then it could be a driver issue or a configuration issue on the client side.

• Have you downloaded the latest driver for this printer - it may be a universal print driver?
• Does the printer act like it receives any documents and tries to print?
• Does the printer throw an error?
• Do you have a backlog of failed prints in your printer queue?
• Have you deleted and recreated the printer object?
• Have you tried another computer?
• Have you tried a cold reset and reconfiguration of the printer?(http://www.printertechs.com/printer-troubleshooting/cold-reset-instructions-hp-laserjets) <== FYI this is going to set the printer to factory defaults
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Author Closing Comment

by:metalteck
ID: 39762343
I was able to fix it be completely deleting the printer and re-creating it.
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