[2 days left] What’s wrong with your cloud strategy? Learn why multicloud solutions matter with Nimble Storage.Register Now

x
?
Solved

Network Printer not printing

Posted on 2013-12-09
4
Medium Priority
?
359 Views
Last Modified: 2014-01-07
I have a HP LaserJet 4000t with a HP jetdirect network card. The network card says that its obtaining an IP address, but when I try to print a test page, it doesn't print. Any Suggestions.
0
Comment
Question by:metalteck
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
  • 2
4 Comments
 
LVL 30

Expert Comment

by:Britt Thompson
ID: 39706454
If the network card says it's "obtaining and IP address" does it ever finish and say it found an address or display the address? This sounds like the card is set to use DHCP. In which case you may be printing to the wrong address for the printer. On the front panel of the LaserJet you should be able to initiate a configuration page to print out and show you what the IP of the printer is. Additionally, you will want to statically set the IP of the printer or create a DHCP reservation on the server so the printer always has the same IP.

Can you ping the printer IP?
Can you login to the JetDirect web interface?
0
 

Author Comment

by:metalteck
ID: 39706491
Yes, the Print Configuration page gives me an IP address and is set to DHCP.
I can use that same address and log into the jet direct interface. Yes, I can also ping the address from any PC.
0
 
LVL 30

Accepted Solution

by:
Britt Thompson earned 2000 total points
ID: 39706510
Ok, then it could be a driver issue or a configuration issue on the client side.

• Have you downloaded the latest driver for this printer - it may be a universal print driver?
• Does the printer act like it receives any documents and tries to print?
• Does the printer throw an error?
• Do you have a backlog of failed prints in your printer queue?
• Have you deleted and recreated the printer object?
• Have you tried another computer?
• Have you tried a cold reset and reconfiguration of the printer?(http://www.printertechs.com/printer-troubleshooting/cold-reset-instructions-hp-laserjets) <== FYI this is going to set the printer to factory defaults
0
 

Author Closing Comment

by:metalteck
ID: 39762343
I was able to fix it be completely deleting the printer and re-creating it.
0

Featured Post

On Demand Webinar: Networking for the Cloud Era

Did you know SD-WANs can improve network connectivity? Check out this webinar to learn how an SD-WAN simplified, one-click tool can help you migrate and manage data in the cloud.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Moving your enterprise fax infrastructure from in-house fax machines and servers to the cloud makes sense — from both an efficiency and productivity standpoint. But does migrating to a cloud fax solution mean you will no longer be able to send or re…
Great sound, comfort and fit, excellent build quality, versatility, compatibility. These are just some of the many reasons for choosing a headset from Sennheiser.
Sometimes it takes a new vantage point, apart from our everyday security practices, to truly see our Active Directory (AD) vulnerabilities. We get used to implementing the same techniques and checking the same areas for a breach. This pattern can re…
Have you created a query with information for a calendar? ... and then, abra-cadabra, the calendar is done?! I am going to show you how to make that happen. Visualize your data!  ... really see it To use the code to create a calendar from a q…
Suggested Courses

656 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question