TeamViewer Session Settings
Posted on 2013-12-09
I am using TeamViewer version 9. Sometimes when supporting clients using TeamViewer, I will communicate with them using the chat feature. However, they don't get any sort of indication that I am currently typing them a message. So they think that I am done with them, and they close the TeamViewer session from their end and not only do I not get to send them the message, I do not get an opportunity to save the chat history before the session closes. This is a big issue for me because I need to make sure I am saving the chat history so I have documentation of what was said. Also, I don't like that my clients has the option to end the session if I don't want them to. So here are my questions:
1. Is there any way for me to disallow people I support remotely via TeamVeiwer from closing the support session?
2. Is there any way for me to set Teamviewer to automatically save chat history for every session?