Solved

FreePBX How to ring outside lines in a Ringall strategy

Posted on 2013-12-09
5
1,210 Views
Last Modified: 2013-12-10
We have 4 IP phone extensions and 4 other staff who have cell phones. How do a make a ring group and trunks that ring them all at the same time, when a call comes in?

 I have tried just adding #[phone number] to the extensions list and I have tried creating custom extensions with the dial field as "Local/[phone number]@outbound-allroutes", and adding those to the ring group extensions list.

The ring group only rings the internal extensions as it is, even though the others are in the list.
0
Comment
Question by:Jeff swicegood
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
  • 2
5 Comments
 
LVL 15

Accepted Solution

by:
Phonebuff earned 500 total points
ID: 39707489
Assuming you have a ring strategy of ring all --

The Custom extension I think is the right answer.  Have to look at one of my systems, but I can't get into it till latter.  Do to IT doing maintenance to the VPN gateway server tonight.

What does the log say for the call   /var/log/asterisk/full -- When a call comes in ?

=============================================
0
 
LVL 1

Author Comment

by:Jeff swicegood
ID: 39707543
Ok, the custom extension worked this time, but the calls did not "spill over" from one trunk to the next. So it was restricted to 2 outbound calls. The other 2 showed up in the log as "busy."
0
 
LVL 15

Expert Comment

by:Phonebuff
ID: 39707555
That will do it :-)  
 
Check the outbound route and make sure all your trunks are listed in the right order that you are willing to allow calls to be made  in this case.  

-------------------------
0
 
LVL 1

Author Comment

by:Jeff swicegood
ID: 39707576
Everything seems fine there. I did have two outbound routes that were identical except the trunks (I have only two trunks) were in reversed order. I deleted one. But I cannot test it anymore tonight because it's late and I can't think of an way to test it without ringing people's cell phones.
0
 
LVL 15

Expert Comment

by:Phonebuff
ID: 39707579
Okay,

    Well if you need something else just update here -- I am in the field tomorrow, but will check back at some point..
0

Featured Post

Industry Leaders: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

A high-level exploration of how our ever-increasing access to information has changed the way we do our jobs.
Workplace bullying has increased with the use of email and social media. Retain evidence of this with email archiving to protect your employees.
This video shows how use content aware, what it’s used for, and when to use it over other tools.
With the power of JIRA, there's an unlimited number of ways you can customize it, use it and benefit from it. With that in mind, there's bound to be things that I wasn't able to cover in this course. With this summary we'll look at some places to go…

733 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question