Solved

Office downgrade problem

Posted on 2013-12-09
4
341 Views
Last Modified: 2014-02-09
Hi!
One of our customer got a problem with their CRM program after upgrading to Office 2013 and then downgrading to Office 2010. A button to open the Outlook client doesn’t work anymore.
When I use Sysinternals Process Monitor I can see that the program successfully locate the default mail client. But It tries to open wrong registry key. It should use 14.0 but use 15.0 instead. Does anyone know how to remove all references to the 2013 version of Outlook (15.0)? And yes I uninstalled Office 2013 before installing 2010.
See attached image.
office.png
0
Comment
Question by:elit2007
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
4 Comments
 
LVL 13

Expert Comment

by:akb
ID: 39706941
0
 
LVL 13

Expert Comment

by:Alexios
ID: 39776356
Hello
Does this meet your errors?
https://support.microsoft.com/kb/2464597
0
 
LVL 1

Accepted Solution

by:
elit2007 earned 0 total points
ID: 39834931
I did a workaround. Replaced the same path for the 15.0 Version as 14.0.


HKLM\Software\Wow6432Node\Microsoft\Office\15.0\Outlook\InstallRoot\    

Type: String
Verdi: Path
Verdi data: C:\Program Files (x86)\Microsoft Office\Office14\
0
 
LVL 1

Author Closing Comment

by:elit2007
ID: 39845155
The only solution
0

Featured Post

Online Training Solution

Drastically shorten your training time with WalkMe's advanced online training solution that Guides your trainees to action. Forget about retraining and skyrocket knowledge retention rates.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

In this step by step procedure, you will come to know the details of creating an Outlook meeting in 2007, 2010, 2013 & 2016.
Changing a few Outlook Options can help keep you organized!
Learn how to create and modify your own paragraph styles in Microsoft Word. This can be helpful when wanting to make consistently referenced styles throughout a document or template.
This video shows how to remove a single email address from the Outlook 2010 Auto Suggestion memory. NOTE: For Outlook 2016 and 2013 perform the exact same steps. Open a new email: Click the New email button in Outlook. Start typing the address: …

751 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question