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Crystal Report Parameter Dialog box is missing parameter fields for only SOME users.

Posted on 2013-12-09
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Last Modified: 2014-01-14
We have a Crystal report that is run from within a compiled UI.  (Code base is C#/.NET)  It works perfectly for 99% of our users in the field but we have a user for whom the dialog box comes up but ONE of the two sets of ranged parameter fields (string) does not show.  The date parameter fields do show.  This is a Windows 7 standalone environment.  Not even sure where to begin.  Could this be video-driver dependent?
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Question by:branuda
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11 Comments
 
LVL 101

Expert Comment

by:mlmcc
ID: 39707265
Does he see the full parameter box?
In particular the OK button at the bottom?

mlmcc
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Author Comment

by:branuda
ID: 39707314
Yes.  It is odd.  The full parameter box INCLUDING a parameter section for the 'broken' parameter.  Everything is there EXCEPT the dropdown windows themselves.  These parameters pull values from the SQL database.
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Author Comment

by:branuda
ID: 39707351
The video driver is completely up to date.
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LVL 101

Expert Comment

by:mlmcc
ID: 39707592
Does that user have permissions for the table that supplies the list of values?

Do other users have a problem running the report from his computer (logged in as themselves)?

Can he run from another computer?

mlmcc
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Author Comment

by:branuda
ID: 39707621
Yes. All permissions. Unfortunately this is a standalone environment so can't answer the second question. I will ask if there is a local security policy but I'm guessing not.
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LVL 101

Expert Comment

by:mlmcc
ID: 39759225
I've requested that this question be deleted for the following reason:

Not enough information to confirm an answer.
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Accepted Solution

by:
branuda earned 0 total points
ID: 39759210
Actually I have an answer.  If the report is driven by a command query and not all tables specified are available, parameter boxes for the missing tables are also suppressed.  Interestingly, Crystal does not return an error message that there are tables it cannot access.
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Author Closing Comment

by:branuda
ID: 39778754
Results verified.
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