Still celebrating National IT Professionals Day with 3 months of free Premium Membership. Use Code ITDAY17

x
?
Solved

HP Smart Array P410i Battery Failed

Posted on 2013-12-09
7
Medium Priority
?
4,708 Views
Last Modified: 2014-01-23
Have an HP ProLiant DL360 G6 with a HP Smart Array P410i controller.  The server is just over 3yrs old.  I got an alert that the battery failed and so I replaced it last week.  However the error did not go away.  I updated the firmware to the latest version 6.40 and the battery still reports as failed.  What else should I try?
0
Comment
Question by:LiberatingInsight
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
7 Comments
 
LVL 17

Expert Comment

by:pjam
ID: 39707647
Is it one of those logs that needs to be cleared in the BIOS?
0
 
LVL 18

Assisted Solution

by:Emmanuel Adebayo
Emmanuel Adebayo earned 668 total points
ID: 39707956
The cache battery can take up to 48hrs to fully charge.

If you have replaced the cache battery with the new one and updated the firmware to the latest version and you are still getting the error, you might need to check the tray to ensure that the contacts are strong as well as cleaning if it is corroded.

If the above does not work, you will need to replace the entire cache module.

Regards
0
 
LVL 56

Assisted Solution

by:andyalder
andyalder earned 1332 total points
ID: 39707990
What's the exact text of the message? Alternatively you can run the Array Diagnostic Utility upload adureport.txt and slotX.txt **as attachments** and we can pull it out of there. It's quite possible you received a faulty replacement.
0
Portable, direct connect server access

The ATEN CV211 connects a laptop directly to any server allowing you instant access to perform data maintenance and local operations, for quick troubleshooting, updating, service and repair.

 

Author Comment

by:LiberatingInsight
ID: 39708520
Here is the report from ACU.
report-94aa9997-00000ae0-0000000.zip
0
 
LVL 56

Accepted Solution

by:
andyalder earned 1332 total points
ID: 39708630
It sees it as connected but still low voltage, I would suspect faulty replacement part although as giveandtake638 says it could be the cache module. 405836-001 "refurbished" only €20, they're not really refurbished, you can't buy servers without cache so they're probably pulled out of brand new servers since with VMware you often don't use the local disks and on the other hand some people want bigger modules than the servers came with.
0
 

Author Comment

by:LiberatingInsight
ID: 39721546
Thanks for your help...I'm waiting for the client to let me know if he wants to try a different battery or replace the RAM module.  Will update with my findings.
0
 

Author Closing Comment

by:LiberatingInsight
ID: 39803950
I'm closing this question as the client is leaning toward replacing the entire server as it is at its EOL and other changes are needed.  Thank you for your help!
0

Featured Post

Industry Leaders: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

More and more people are using the enhanced small form-factor pluggable (SFP+) tranceivers, and speed is of utmost importance. Testing of speeds are critical to ensure that the devices will meet the speed requirements. There are some testing challen…
As cyber crime continues to grow in both numbers and sophistication, a troubling trend of optimization has emerged over the last year.
In this video, Percona Director of Solution Engineering Jon Tobin discusses the function and features of Percona Server for MongoDB. How Percona can help Percona can help you determine if Percona Server for MongoDB is the right solution for …
In this video, Percona Solutions Engineer Barrett Chambers discusses some of the basic syntax differences between MySQL and MongoDB. To learn more check out our webinar on MongoDB administration for MySQL DBA: https://www.percona.com/resources/we…

660 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question