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Citrix PS 4.6 unable to launch application

Posted on 2013-12-09
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Last Modified: 2013-12-16
We are unable to launch application it is giving error to all users via Online plugin.  Citrix unable to log you in Access denied.  Enclosed error snapshot.
ctx-error.png
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Question by:TabrezShaikh
5 Comments
 
LVL 8

Expert Comment

by:zoubi77
ID: 39707961
Can you login via browser? Do you see any errors on WI?
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LVL 23

Expert Comment

by:Ayman Bakr
ID: 39708208
Is this error message provided by Citrix? Or is it really a message issued by the application itself or system behind it?

Please check the Web Interface for any events related to this and post here. Also check the events on the Citrix server where an attempt was made to launch this application
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LVL 10

Expert Comment

by:Casey Herman
ID: 39708457
RDP to it. As admin run the following..

open command prompt.

"dsmaint recreatelhc"

reboot

then try it.

Each server contains a local DB copy of the the ZDC. Sometimes it gets corrupted.
So this refreshes the local cache.


-Casey
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Accepted Solution

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TabrezShaikh earned 0 total points
ID: 39711093
The problem was from one of our domain controller.  Time difference between DCs caused this.  After resolving time issue, it is now allowing to access application via Citrix Online Plugin.
Thanks for your responses.
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Author Closing Comment

by:TabrezShaikh
ID: 39721027
The problem was from one of our domain controller.  Time difference between DCs caused this.  After resolving time issue, it is now allowing to access application via Citrix Online Plugin.
Thanks for your responses.
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