XP Office 2010 slow to open and save files
Posted on 2013-12-10
My client has a user that is experiencing difficulties with Office 2010 on a six year old HP ultraslim desktop
I recently upgraded it to Office 2010 from version 2003 because I moved their email system online and converted all email access to IMAP
This one user began complaining about how slow Excel attachments were to open in Outlook emails. Slow, I soon realized, meant five to six minutes for attachments of less than a couple hundred KB.
I tinkered around with the computer, updating this, disabling those addins, repairing that PST, even recreating the profile. I also discovered that all attachments were slow to open, even PDFs. Overall things seemed to have improved a little.
A week later though the user called back because the situation had returned. What is bizarre though is that it is the first attachment that is VERY slow to open; subsequent attachments all open quite normally (fast).
I'm beginning to think that I hadn't initially solved anything, it was just that the following tests were all positive as the attachments all opened immediately.
The user did tell me that files on her desktop were often slow to save. She could open them up pretty easily, work on them and when time came to save the file she'd go off on her coffee break.
I've Googled about of course but so far nothing seems to help.
Any ideas ?