Bose Speakers - 'Failed to play Test Tone'
I have Companion 5 multimedia speaker system and they plug into my computer using USB 2.0. For some reason they've stopped working. I suspect it was a Windows 7 update that made it stopped working, but I've since upgraded to Windows 8.1 and I can't roll back the updates to know for sure.
I use the on board sound my ASUS P8P67-M Pro motherboard. I can see the "2-Bose USB Audio" in my device manager and it' set as my default device. I've uninstalled and reinstalled the latest audio drivers for my board, but I get nothing.
Any suggestions on anything else I can check would be appreciated. The last resort would be to reinstall the OS to see if that fixes it or be lazy and just my old set of speakers and plug it directly into the audio jack.
I use the on board sound my ASUS P8P67-M Pro motherboard. I can see the "2-Bose USB Audio" in my device manager and it' set as my default device. I've uninstalled and reinstalled the latest audio drivers for my board, but I get nothing.
Any suggestions on anything else I can check would be appreciated. The last resort would be to reinstall the OS to see if that fixes it or be lazy and just my old set of speakers and plug it directly into the audio jack.
SOLUTION
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>> I did completely re-install Windows 8.1 << and you installed all the drivers also?
no errors in device manager, and the sound card shows installed?
(you can post a screenshot if you want)
no errors in device manager, and the sound card shows installed?
(you can post a screenshot if you want)
ASKER
Yeah, I didn't see any errors in the device manager. I've attached a couple of screen shots.
sound.PNG
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sound4.PNG
sound5.PNG
sound6.PNG
sound.PNG
sound2.PNG
sound3.PNG
sound4.PNG
sound5.PNG
sound6.PNG
SOLUTION
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ASKER
Unfortunately, I don't.
Dexter, please give me some info to work on; all i know now is that you did not hear the sound.
Was the proper speaker selected? and the volume turned on ?
Was the proper speaker selected? and the volume turned on ?
ASKER
Sorry about that. Yes, I made sure the USB speakers was selected to before I played the windows shutdown test tone and the volume was turned up and nothing happened. I then went ahead and decided to uninstall the Bose USB driver from device manager, unplug the Bose USB cable from the computer, unplugged the power from the Bose speakers, and then restarted the computer.
Once the computer started up again, I plugged in the power for the speakers and then plugged in the USB in the port on the back of my PC. I then tried the shutdown test tone again, but no sound came out. Alternatively, I tried some other programs as well with no luck.
But the one thing I did notice, when I set the Bose speakers as the default, the open applications showed up next to it when I opened the "Volume Mixer".
I'm at work, so the screenshot is a picture of "volume mixer at work, but at home under "Device" it shows BOSE USB and the open applications like Chrome next to it. It wouldn't do that before, so I'm counting that as progress.
Volume-Mixer.JPG
Once the computer started up again, I plugged in the power for the speakers and then plugged in the USB in the port on the back of my PC. I then tried the shutdown test tone again, but no sound came out. Alternatively, I tried some other programs as well with no luck.
But the one thing I did notice, when I set the Bose speakers as the default, the open applications showed up next to it when I opened the "Volume Mixer".
I'm at work, so the screenshot is a picture of "volume mixer at work, but at home under "Device" it shows BOSE USB and the open applications like Chrome next to it. It wouldn't do that before, so I'm counting that as progress.
Volume-Mixer.JPG
and the Bose speaker is not disabled in the mixer?
try also the steps from MS : http://windows.microsoft.com/en-us/windows/no-sound-help#no-sound=windows-7&v1h=win8tab1&v2h=win7tab4&v3h=winvistatab1&v4h=winxptab1
try also the steps from MS : http://windows.microsoft.com/en-us/windows/no-sound-help#no-sound=windows-7&v1h=win8tab1&v2h=win7tab4&v3h=winvistatab1&v4h=winxptab1
ASKER
The Bose wasn't disabled in the mixer. I did update my Realtek audio driver for my motherboard that's compatible with Windows 8.1 from Asus. I do have multiple USB devices plugged into my computer as well. I'm going to unplug them all except for my speakers, mouse and keyboard to see if that helps.
is this a fresh windows 8 install + 8.1 update?
ASKER
This is a fresh install from a windows 8.1 media disc that I got from Microsoft. I originally went from windows 7 + windows 8 upgrade + 8.1 update.
From there I used the option to "Remove Everything and reinstall Windows" using the Windows 8.1 CD.
From there I used the option to "Remove Everything and reinstall Windows" using the Windows 8.1 CD.
ASKER CERTIFIED SOLUTION
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tx for the feedback
of course- if you don't tell me that, i have no way of knowing
of course- if you don't tell me that, i have no way of knowing
ASKER
A USB device was causing a conflict even though it didn't show in the Device Manager. Ultimately, unplugging the problematic USB device was the best course of action to solving my problem.
glad it's working, and a blissful Christmas to you!
ASKER
I did completely re-install Windows 8.1 and that still didn't fix it. Any other suggestions would be appreciated.