Dell 3115CN PCL6 Printer issue: does not print word, pdf etc however prints the test page ok
Posted on 2013-12-10
My client has got the issue with printing pdf, word etc documents. However, when I tried to print a test page from the Properties of the printer - no problems.
He also struggles to print out emails. Sometimes a restart of the printer helps. When you try to print from Word (office 2010) you get the error: printer not installed. When you try .pdf file nothing happens. no error.
He can scan from the printer to the laptop ok. I am puzzled, any ideas?
Will be very grateful for help.
I have repaired the installation of the Adobe and MS Office 2010 but no change.
Run a printer trouble-shooter - no problems found.