Solved

Dell 3115CN PCL6 Printer issue: does not print word, pdf etc however prints the test page ok

Posted on 2013-12-10
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Last Modified: 2016-11-23
Hi,

My client has got the issue with printing pdf, word etc documents. However, when I tried to print a test page from the Properties of the printer - no problems.

He also struggles to print out emails. Sometimes a restart of the printer helps. When you try to print from Word (office 2010) you get the error: printer not installed. When you try .pdf file nothing happens. no error.

He can scan from the printer to the laptop ok. I am puzzled, any ideas?
Will be very grateful for help.

I have repaired the installation of the Adobe and MS Office 2010 but no change.
Run a printer trouble-shooter - no problems found.
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Question by:Remap
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7 Comments
 
LVL 19

Expert Comment

by:strivoli
ID: 39709683
Did you consider updating the printer driver or adding another language such as PCL5 or PS?
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Author Comment

by:Remap
ID: 39710051
I did update the printer drivers - did not help
I have not take into consideration adding PCL5 or PS
0
 
LVL 92

Expert Comment

by:nobus
ID: 39710676
can you test with another printer, or test this printer on another PC? it can be bad
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Accepted Solution

by:
Remap earned 0 total points
ID: 39712409
it is not bad and believe what happened today is something that does make a logical sense.
We connected the printer via Ethernet cable to the router leaving the USB connection in place. The printer prints now fine. We have not done anything since yesterday apart from connecting network cable
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LVL 92

Expert Comment

by:nobus
ID: 39713422
it looks like it was setup to print from lan then
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LVL 59

Expert Comment

by:LeeTutor
ID: 39761621
This question has been classified as abandoned and is closed as part of the Cleanup Program. See the recommendation for more details.
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