Solved

Cisco 7962 only shows default ringer

Posted on 2013-12-10
5
1,043 Views
Last Modified: 2014-01-14
Please help, we have 20 cisco phones, all 7962 and 7942, 1 only shows default ringer (Chirp1 and Chirp2), other phones show other ringers from Ringlist.xml.

I tried use my phone (7942 which shows other ringers on my station) and compare my configuration in CM administrations to that ext, nothing works. Please help, thanks in advance =)
0
Comment
Question by:weikiiro
  • 3
  • 2
5 Comments
 
LVL 26

Expert Comment

by:pony10us
ID: 39709122
Look at the phone setting in CUCM:


Personalization


Indicates whether the phone has been enabled for configuring custom ring tones and wallpaper images.
 

From Cisco Unified Communications Manager Administration, choose Device > Phone > Phone Configuration.
 
Select the device in question.
0
 

Author Comment

by:weikiiro
ID: 39709394
Personalization enabled, reset phone, still doesn't show other rigner.
0
 
LVL 26

Expert Comment

by:pony10us
ID: 39709568
I just checked my 7962 and at first thats all I thought I had but selecting the default chirp showed all the available rings.
0
 

Author Comment

by:weikiiro
ID: 39709777
It shows ring list unavailable, and only shows 2 defult ringer.
0
 
LVL 26

Accepted Solution

by:
pony10us earned 500 total points
ID: 39710231
I have been trying to replicate the problem.  I have seen where reseting the tftp service has fixed it for some people but that is usually when all phones are experiencing it.
0

Featured Post

Windows Server 2016: All you need to know

Learn about Hyper-V features that increase functionality and usability of Microsoft Windows Server 2016. Also, throughout this eBook, you’ll find some basic PowerShell examples that will help you leverage the scripts in your environments!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

There are no good configuration guides for HP-H3C router to LYNC on the web. :( Big statement, but we havent been able to find one yet. We did find the following document useful, but the information was not enough to use H3C router for use as a L…
Implementing Avaya's One-X portal is pretty painless, until you want to deploy this to the Android and iPhone clients when these clients are outside of your network. The clients will also work within your local network. Here is our experience and so…
Migrating to Microsoft Office 365 is becoming increasingly popular for organizations both large and small. If you have made the leap to Microsoft’s cloud platform, you know that you will need to create a corporate email signature for your Office 365…
As a trusted technology advisor to your customers you are likely getting the daily question of, ‘should I put this in the cloud?’ As customer demands for cloud services increases, companies will see a shift from traditional buying patterns to new…

896 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

17 Experts available now in Live!

Get 1:1 Help Now