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Cisco 7962 only shows default ringer

Posted on 2013-12-10
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1,102 Views
Last Modified: 2014-01-14
Please help, we have 20 cisco phones, all 7962 and 7942, 1 only shows default ringer (Chirp1 and Chirp2), other phones show other ringers from Ringlist.xml.

I tried use my phone (7942 which shows other ringers on my station) and compare my configuration in CM administrations to that ext, nothing works. Please help, thanks in advance =)
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Question by:weikiiro
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LVL 26

Expert Comment

by:pony10us
ID: 39709122
Look at the phone setting in CUCM:


Personalization


Indicates whether the phone has been enabled for configuring custom ring tones and wallpaper images.
 

From Cisco Unified Communications Manager Administration, choose Device > Phone > Phone Configuration.
 
Select the device in question.
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Author Comment

by:weikiiro
ID: 39709394
Personalization enabled, reset phone, still doesn't show other rigner.
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LVL 26

Expert Comment

by:pony10us
ID: 39709568
I just checked my 7962 and at first thats all I thought I had but selecting the default chirp showed all the available rings.
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Author Comment

by:weikiiro
ID: 39709777
It shows ring list unavailable, and only shows 2 defult ringer.
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LVL 26

Accepted Solution

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pony10us earned 500 total points
ID: 39710231
I have been trying to replicate the problem.  I have seen where reseting the tftp service has fixed it for some people but that is usually when all phones are experiencing it.
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