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New Exchange 2010 installed - Client emails adding quotes to address and stuck in outbox

Posted on 2013-12-10
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Last Modified: 2014-01-05
We have had a new exchange 2010 installed by third party and migrated old mailboxes across. Now some clients have email stuck in the outbox with single quote wrapped round 'xxxx@xxxxxxxx'

Can you please advise what the cause of this is

Thank you
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Question by:usertech
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3 Comments
 
LVL 63

Expert Comment

by:Simon Butler (Sembee)
ID: 39709318
Probably using old email addresses, cached information etc.
The users should be encouraged to remove the address from the cache and enter it again.

Simon.
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Author Comment

by:usertech
ID: 39718739
Simon

Thank you for the reply but I have repeatedly deleted the same address from the prompt list and it is still putting quotes. The same user on xp office 2007 sp3

Any ideas

thanks
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LVL 63

Accepted Solution

by:
Simon Butler (Sembee) earned 500 total points
ID: 39721251
That means the address must be incorrect in the address book and it is being "corrected" by Outlook. Get the user to test through OWA.

Simon.
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