New Exchange 2010 installed - Client emails adding quotes to address and stuck in outbox

We have had a new exchange 2010 installed by third party and migrated old mailboxes across. Now some clients have email stuck in the outbox with single quote wrapped round 'xxxx@xxxxxxxx'

Can you please advise what the cause of this is

Thank you
usertechAsked:
Who is Participating?
 
Simon Butler (Sembee)Connect With a Mentor ConsultantCommented:
That means the address must be incorrect in the address book and it is being "corrected" by Outlook. Get the user to test through OWA.

Simon.
0
 
Simon Butler (Sembee)ConsultantCommented:
Probably using old email addresses, cached information etc.
The users should be encouraged to remove the address from the cache and enter it again.

Simon.
0
 
usertechAuthor Commented:
Simon

Thank you for the reply but I have repeatedly deleted the same address from the prompt list and it is still putting quotes. The same user on xp office 2007 sp3

Any ideas

thanks
0
All Courses

From novice to tech pro — start learning today.