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Dell OptiPlex 360 - 6 beeps

Posted on 2013-12-10
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Last Modified: 2016-11-23
What hardware issues am I having if I get a 6 beep code on a Dell OptiPlex 360?  I had someone onsite replace the mainboard but they are now getting a 6 beep code.  They are about to pull the memory out in the attempt to see if it will post without the memory  for I suspect the memory chip.
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Question by:gopher_49
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Sean earned 500 total points
ID: 39709300
might want to take a look at this:
http://en.community.dell.com/support-forums/desktop/w/desktop/3624.beep-codes-and-psa-diagnostic-chart.aspx

Beep codes are all different depending on how long they are and in what order so saying 6 beeps doesn't tell us much, Normally they are something like long-long-short then it will repeat itself long-long-short.  The link above has the different codes as well as diagnostic codes
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by:PowerEdgeTech
ID: 39709341
Agreed ... there should be a pattern of some sort to the beeps:  For example, 1-3-2 (6 beeps) indicates no memory is detected, 3-1-2 (6 beeps) could indicate motherboard hardware failure.  How "technical" is your onsite person?  Might they have put the memory in the wrong slot(s), not put it in at all, damaged it?
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by:rindi
ID: 39709362
Apart from what has been said above, some Dells also have 4 or 5 sometimes differently coloured small diagnostic LED's at the back. Their codes can also give an idea to what has gone wrong.
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LVL 92

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by:nobus
ID: 39710689
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Author Comment

by:gopher_49
ID: 39718167
I'm having the unit shipped to me.. Then I'll be able to troubleshoot better.  The end user was not too helpful.  Ill update the ticket we I get the unit.
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by:nobus
ID: 39718367
ok - post findings
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by:gopher_49
ID: 39753103
I have not received the desktop yet.  They are shipping it to me the next time we have a truck coming my way.. Should be any day now.
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