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  • Status: Solved
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Exchange 2007 Mailbox - Emails just disappear from inbox..

So I get a ticket that a user quit on 12/4 and they want me to archive / preserve all her emails.. I give myself full mailbox access and take a look.. There are zero items in ANY folders..

So, I try to go into Tools > Recover deleted items and nothing shows.. That makes no sense to me..

So I look at the server and the database is set to keep for 14 days and her mailbox is set to use that..

I changed her delivery options to forward to another user AND to deliver to her mailbox.. I send a test email and I do get the email forwarded to the other mailbox, however, nothing in her mailbox..

So I uncheck that box and test again.. This time I get it?? So I check her recover deleted items again and there is a whole ton of email..

I recover it all, over 400 INBOX items.. It recovers zero sent items or any other folders.. WTF??

So here is the strangest part.. As I'm sitting there thinking why no sent items were recovered etc.. I start to see her inbox count go down.. Emails were just being deleted! There was nothing in deleted items or sent items when this happens.. They are just gone! Poof!!

She has no rules or no views setup.. WTF can this be!?

Thanks!!

Running Exchange 2007.. Emails get deleted whether I'm in Outlook or not (OWA same thing happens)..
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TBIRD2340
Asked:
TBIRD2340
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1 Solution
 
BillBondoCommented:
Are they auto archiving?
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TBIRD2340Author Commented:
Nope.
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BillBondoCommented:
Try check, un-check cached mode?
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Nick RhodeIT DirectorCommented:
Reset the users password and log into OWA?
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TBIRD2340Author Commented:
Cached mode cant' be checked by policy (runs on terminal server).

Already reset password.

Same thing happens even if Outlook is closed.. I can have OWA open and refresh and watch the item count go down.
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TBIRD2340Author Commented:
Take that back.. I just changed her password again (this time using a harder one than P@ssword1) and I don't see it going away..

Now my major issue is why is there nothing in the sent items being recovered?
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Vijaya Babu SekarAssociate Ops ManagerCommented:
if you are deleted the mail. you can try to custom message view from outlook. it should work.


Thanks.
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Simon Butler (Sembee)ConsultantCommented:
Have you changed the user's password? This is classic POP access, possibly from a phone. Change the user's password to begin with, then attempt to login will not only lock out the account but also be blocked. Then when you can see the external address accessing the email, report it to HR.

Simon.
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TBIRD2340Author Commented:
I've changed the password.. The emails are not disappearing from the inbox anymore..

The main issue I have is that there are no deleting items being recovered from the recover deleted items option.
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Simon Butler (Sembee)ConsultantCommented:
If the user was on POP3 there are probably no sent items to recover.

Simon.
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