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Exchange 2007 Mailbox - Emails just disappear from inbox..

TBIRD2340
TBIRD2340 asked
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Last Modified: 2014-03-13
So I get a ticket that a user quit on 12/4 and they want me to archive / preserve all her emails.. I give myself full mailbox access and take a look.. There are zero items in ANY folders..

So, I try to go into Tools > Recover deleted items and nothing shows.. That makes no sense to me..

So I look at the server and the database is set to keep for 14 days and her mailbox is set to use that..

I changed her delivery options to forward to another user AND to deliver to her mailbox.. I send a test email and I do get the email forwarded to the other mailbox, however, nothing in her mailbox..

So I uncheck that box and test again.. This time I get it?? So I check her recover deleted items again and there is a whole ton of email..

I recover it all, over 400 INBOX items.. It recovers zero sent items or any other folders.. WTF??

So here is the strangest part.. As I'm sitting there thinking why no sent items were recovered etc.. I start to see her inbox count go down.. Emails were just being deleted! There was nothing in deleted items or sent items when this happens.. They are just gone! Poof!!

She has no rules or no views setup.. WTF can this be!?

Thanks!!

Running Exchange 2007.. Emails get deleted whether I'm in Outlook or not (OWA same thing happens)..
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Commented:
Are they auto archiving?

Author

Commented:
Nope.
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Commented:
Try check, un-check cached mode?
Nick RhodeIT Director
Top Expert 2013

Commented:
Reset the users password and log into OWA?

Author

Commented:
Cached mode cant' be checked by policy (runs on terminal server).

Already reset password.

Same thing happens even if Outlook is closed.. I can have OWA open and refresh and watch the item count go down.

Author

Commented:
Take that back.. I just changed her password again (this time using a harder one than P@ssword1) and I don't see it going away..

Now my major issue is why is there nothing in the sent items being recovered?
Vijaya Babu SekarAssociate Ops Manager

Commented:
if you are deleted the mail. you can try to custom message view from outlook. it should work.


Thanks.
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Author

Commented:
I've changed the password.. The emails are not disappearing from the inbox anymore..

The main issue I have is that there are no deleting items being recovered from the recover deleted items option.
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Most Valuable Expert 2014

Commented:
If the user was on POP3 there are probably no sent items to recover.

Simon.
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