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TBIRD2340Flag for United States of America asked on

Exchange 2007 Mailbox - Emails just disappear from inbox..

So I get a ticket that a user quit on 12/4 and they want me to archive / preserve all her emails.. I give myself full mailbox access and take a look.. There are zero items in ANY folders..

So, I try to go into Tools > Recover deleted items and nothing shows.. That makes no sense to me..

So I look at the server and the database is set to keep for 14 days and her mailbox is set to use that..

I changed her delivery options to forward to another user AND to deliver to her mailbox.. I send a test email and I do get the email forwarded to the other mailbox, however, nothing in her mailbox..

So I uncheck that box and test again.. This time I get it?? So I check her recover deleted items again and there is a whole ton of email..

I recover it all, over 400 INBOX items.. It recovers zero sent items or any other folders.. WTF??

So here is the strangest part.. As I'm sitting there thinking why no sent items were recovered etc.. I start to see her inbox count go down.. Emails were just being deleted! There was nothing in deleted items or sent items when this happens.. They are just gone! Poof!!

She has no rules or no views setup.. WTF can this be!?


Running Exchange 2007.. Emails get deleted whether I'm in Outlook or not (OWA same thing happens)..

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Simon Butler (Sembee)

8/22/2022 - Mon

Are they auto archiving?


Try check, un-check cached mode?
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James Murphy
Nick Rhode

Reset the users password and log into OWA?

Cached mode cant' be checked by policy (runs on terminal server).

Already reset password.

Same thing happens even if Outlook is closed.. I can have OWA open and refresh and watch the item count go down.

Take that back.. I just changed her password again (this time using a harder one than P@ssword1) and I don't see it going away..

Now my major issue is why is there nothing in the sent items being recovered?
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Vijaya Babu Sekar

if you are deleted the mail. you can try to custom message view from outlook. it should work.

Simon Butler (Sembee)

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I've changed the password.. The emails are not disappearing from the inbox anymore..

The main issue I have is that there are no deleting items being recovered from the recover deleted items option.
Simon Butler (Sembee)

If the user was on POP3 there are probably no sent items to recover.

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William Peck