Dell Inspiron Laptop with Windows 8, initiated and completed a system recovery, somehow.
Customer says that Windows asked her to input a Username and a Computer name so it sounds like it restored to factory defaults. I do not currently have access to this laptop but the customer will bring it to me if there is any hope of recovering her files. Will the system recovery process format the partition and wipe out any user data or does it save those folders to a hidden folder somewhere? The customer has done a windows search for her files but has not been able to see any.