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Will Dell System Recovery delete personal files that were created in the users' profile

Dell Inspiron Laptop with Windows 8, initiated and completed a system recovery, somehow.
Customer says that Windows asked her to input a Username and a Computer name so it sounds like it restored to factory defaults. I do not currently have access to this laptop but the customer will bring it to me if there is any hope of recovering her files.  Will the system recovery  process format the partition and wipe out any user data or does it save those folders to a hidden folder somewhere? The customer has done a windows search for her files but has not been able to see any.
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yodasbrother
Asked:
yodasbrother
2 Solutions
 
Boyd (HiTechCoach) Trimmell, Microsoft Access MVPCommented:
If it were my project, I would call Dell.
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rindiCommented:
If the customer originally had the PC setup to use the hotmail account as the user account, The data should be available on SkyDrive. If it was a regular local account, remove the disk from the PC and connect it as a 2nd disk to another PC running windows, then scan it using getdataback. If the needed files are found, register the utility so you can copy them off.

http://runtime.org
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nobusCommented:
most factory reset systems do delete ALL data on the disk, and replace it with a factory image.
in that case, you have little to no possibilities for recovery.
if it's worth the cost, you can contact these, and ask for their policy and fee for recovery :
http://www.lowcostrecovery.com/index.html                        data recovery Company
http://www.gillware.com/                                 "           "                   "
http://www.drivesavers.com/services/estimates.html                     "           "                   "
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yodasbrotherAuthor Commented:
You have provided me with very good "next steps" to try so I am dividing the points.
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