Go Premium for a chance to win a PS4. Enter to Win

x
?
Solved

User can't receive outside email from one of her email addresses

Posted on 2013-12-10
5
Medium Priority
?
400 Views
Last Modified: 2013-12-16
We have a user who can't receive emails to her Inbox from outside users when they use her primary email address.  Her secondary email address works fine.  I spoke to Websense about it and they narrowed it down to the IP address of one of our EDGE servers.  The error message is SMTP 550 5.1.1 User unknown.

The EDGE server is Windows 2003 R2 64-bit.  Exchange 2007 Service Pack 2.
0
Comment
Question by:johnm2595
5 Comments
 
LVL 10

Expert Comment

by:Vijaya Babu Sekar
ID: 39710502
Could you please check your sender\recipient address, whether it is valid or not.

You can use the below site for online email verification,

http://verify-email.org/


Thanks.
0
 
LVL 19

Expert Comment

by:R--R
ID: 39710599
verify if you added accepted domain in Edge server.
0
 
LVL 63

Expert Comment

by:Simon Butler (Sembee)
ID: 39711239
Exchange 2007 SP2? I would start by updating the server.
Then check the subscription is still valid and the server has access to the internal network correctly.

Simon.
0
 

Accepted Solution

by:
johnm2595 earned 0 total points
ID: 39711557
I removed the alternate aliases and the primary address started working correctly after that.
0
 

Author Closing Comment

by:johnm2595
ID: 39721035
This corrected the problem.
0

Featured Post

Get your Conversational Ransomware Defense e‑book

This e-book gives you an insight into the ransomware threat and reviews the fundamentals of top-notch ransomware preparedness and recovery. To help you protect yourself and your organization. The initial infection may be inevitable, so the best protection is to be fully prepared.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Are you an Exchange administrator employed with an organization? And, have you encountered a corrupt Exchange database due to which you are not able to open its EDB file. This article will explain all the steps to repair corrupt Exchange database.
Are you looking for the options available for exporting EDB files to PST? You may be confused as they are different in different Exchange versions. Here, I will discuss some options available.
In this video we show how to create an email address policy in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.:  First we need to log into the Exchange Admin Center. Navigate to the Mail Flow…
To show how to generate a certificate request in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.:  First we need to log into the Exchange Admin Center. Navigate to the Servers >> Certificates…
Suggested Courses

824 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question