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User can't receive outside email from one of her email addresses

Posted on 2013-12-10
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Last Modified: 2013-12-16
We have a user who can't receive emails to her Inbox from outside users when they use her primary email address.  Her secondary email address works fine.  I spoke to Websense about it and they narrowed it down to the IP address of one of our EDGE servers.  The error message is SMTP 550 5.1.1 User unknown.

The EDGE server is Windows 2003 R2 64-bit.  Exchange 2007 Service Pack 2.
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Question by:johnm2595
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5 Comments
 
LVL 10

Expert Comment

by:Vijaya Babu Sekar
ID: 39710502
Could you please check your sender\recipient address, whether it is valid or not.

You can use the below site for online email verification,

http://verify-email.org/


Thanks.
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LVL 19

Expert Comment

by:R--R
ID: 39710599
verify if you added accepted domain in Edge server.
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LVL 63

Expert Comment

by:Simon Butler (Sembee)
ID: 39711239
Exchange 2007 SP2? I would start by updating the server.
Then check the subscription is still valid and the server has access to the internal network correctly.

Simon.
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Accepted Solution

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johnm2595 earned 0 total points
ID: 39711557
I removed the alternate aliases and the primary address started working correctly after that.
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Author Closing Comment

by:johnm2595
ID: 39721035
This corrected the problem.
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