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How do you sync Outlook on two Citrix servers

We have two Citrix servers and when we send from one it can't be found on the other in the "sent" folder.  Example a user needed a document sent on 11/22.  I searched her "sent" items while she was on Citrix and it wasn't there.  I logged on as her to the other Citrix server and it was in her "sent" items.  

How do I get Outlook to sync so all items in Outlook are exactly the same?
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J.R. Sitman
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J.R. Sitman
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1 Solution
 
John HurstBusiness Consultant (Owner)Commented:
Is this Outlook Exchange or POP on Citrix?  Exchange should keep its emails in its own data store and not present an issue.  If POP, then it will not synchronize Sent with another Outlook POP mailbox.

... Thinkpads_User
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Joseph NyaemaIT ConsultantCommented:
Sounds like the users profile is configured to use personal folders pst.  psts generally download the mail sitting on the servers to the client.

Better to use offline folders osts.  These do not download mail from the server but sync, so all the mail always sits on the server.  Generally reconfigure the users profile and don't select a pst as the default location for emails.
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J.R. SitmanAuthor Commented:
Not POP, it is Exchange.  I just verified user is not using PST.  She is using OST in the Outlook Data file Settings of her account.
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John HurstBusiness Consultant (Owner)Commented:
If it is Exchange, they should be able to open Outlook set to use Exchange and see all of the mail on any Outlook set to use Exchange.

Verify that they are directly connected to Exchange from the Citrix Outlook and it should work. OST files are cached files for offline disconnected use which does not appear to be the case here.

... Thinkpads_User
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J.R. SitmanAuthor Commented:
Trust me they are directly getting their e-mail from Exchange 2010.  I don't know if this is isolated to one user or not.  
Any suggestions on how to test? It would take hours to open multiple users mailboxes on both Citrix servers and compare the "sent" emaiul.
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John HurstBusiness Consultant (Owner)Commented:
Work with one user on the first server. Check Outlook to make sure it is direct to Exchange and that the connection works. Open Outlook. Is the mail all there? If not, why not?

Now try the same test with the same user on the other server.

... Thinkpads_User
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Joseph NyaemaIT ConsultantCommented:
That is very strange.  The only case I know where that could happen is when one of the profiles being used is configured for PST use.

When you use OWA do you see the missing mail?
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J.R. SitmanAuthor Commented:
I almost never use OWA except for testing.  I just tried it and it's not working.  I'll have to figure out why and get back to you.
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J.R. SitmanAuthor Commented:
All the emails were in OWA
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John HurstBusiness Consultant (Owner)Commented:
If all the emails are in OWA, then they are all in Exchange as well.

So that means some people may trying to use their OST file instead of Exchange Live.

... Thinkpads_User
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J.R. SitmanAuthor Commented:
Thanks
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J.R. SitmanAuthor Commented:
Have a nice Holiday
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Joseph NyaemaIT ConsultantCommented:
Seriously....

What is exchange live????


And how was the issue resolved???
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J.R. SitmanAuthor Commented:
It wasn't resolved, it turned out not to be a problem.  By looking in OWA, that proved it.
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Joseph NyaemaIT ConsultantCommented:
Just wondering why you awarded thinkspad_user the points yet I am the one who suggested you do that...
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J.R. SitmanAuthor Commented:
you have my sincere apologies.  I missed that.  Sorry.
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Joseph NyaemaIT ConsultantCommented:
It is alright.  Have asked moderators to help you rectify the error.
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J.R. SitmanAuthor Commented:
ok
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J.R. SitmanAuthor Commented:
All of the mail was in OWA, so there really wasn't a problem.  Thanks for the help.
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Joseph NyaemaIT ConsultantCommented:
Thank you, and you are welcome too  jrsitman.
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