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Shoretel SBE Edition - Backup

We have the above on a SBE device (not virtualised as the supplier not happy deploying), anyway, they have send through a document regards backups and i think its pants:

How to back-up the Shoretel system.

Create a folder on the C: drive and name it Backup_date
Now do the following:
My computer – C: drive – Program Files (x86) – Shoreline Communications – ShoreWare Server – MySQL – MySQLServer – Examples
There are 3 Windows batch files (BackupCDR/BackupConfig/BackupWebBridge) need to select one at a time and a cmd window will open and close each time.
Now go back to the C: drive and move the 3 sql files (ShorewareCDRDump/ShorewareConfigDump/ShorewareWebBridgeDump) into the Backup folder you created earlier – also move the 3 text documents (BackupCDR/BackupConfig/BackupWebBridge) into the Backup folder you created earlier.
Now go to the C: drive and copy the Shoreline Data folder to the Backup folder you created earlier.

Does anyone know the correct process?  We can ackup to tape or disk, not not locally - as its currently configured.

Thanks
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If we lose the disk then we need to back it up off the HQ box..?
Correct.  Do you have distributed VM servers?  Or just your one SBE Shoretel server?
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What about this:

This whole process will take about 15 to 30 min

Before performing a back up make sure that all of the Shoretel services are not running. A script to stop all the services is located at:

C:\Users\Administrator>"C:\Program Files (x86)\Shoreline Communications\ShoreWare Server\Scripts\hq_shoretel-stop-svcs.bat"


To configure the headquarters server and distributed voice servers to perform a backup do
the following:

Step 1 On the desktop of the ShoreTel server that you want to use to perform a backup, click Start > Program Files > Shoreline Communications > ShoreWare Server > Scripts > Sample_Backup_Restore.

Step 2 Right-click sw_backup_restore.ini and select Open With & Chose NotePad.exe. The Window.Install.Drive page appears.

Step 3 On the line “Window.Install.Drive=”, type the letter of the drive where the Windows operating system is installed. The default drive is C:.

Step 4 In the Backup Options section, do the following to specify where you want to create the backup files:
a)      On the line “Backup.Drive=”, type the path for the volume to which you want to back the ShoreTel system files up.
b)      On the line “ShoreWare.Drive=”, type the letter of the drive on which the ShoreTel system files you want to backup are stored. The default value is C.
c)      On the line “Backup.Root.Directory =” type the path that you want to use for backing the files up. The default path is: \Shoreware Backup\Backup
d)      On the line “Backup.Shoreware.Directory =” type the name of the file to which you want to back the files up. The default name is: \Shoreline Data

Step 5 In the Shoreware File Location section, do the following to specify the location of the ShoreTel files on the current server:
a)      On the line “ShoreWare.Scripts.Root.Directory=”, type the path to where the ShoreTel headquarters server backup scripts are located. The default value is: C:\Program files\Shoreline Communications\ShoreWare Server\Scripts
b)      On the line “ShoreWare.Scripts.DVM.Root.Directory=”, type the path to where the ShoreTel DVM server backup scripts are located. The default value is: C:\Program files\Shoreline Communications\ShoreWare Remote Server\Scripts

Step 6 On the line “VMB.ip.list =”, type the IP addresses of the voicemail switches that you want this server to backup. Use a comma to separate the addresses. Chapter 20: System Recovery System Administration Guide ShoreTel 12.1 57

Step 7 On the line “UCB.ip.list =”, type the IP addresses of the Service Appliance 100s that you want this server to backup. Use a comma to separate the addresses.

Step 8 On the line “PLINK.CMD =”, type the path where the PLINK command can be found. The default is: C:\Program files\Shoreline Communications\ShoreWare Server\Scripts\Sample_Backup_Restore\plink

Step 9 On the line “PSCP.CMD =”, type the path where the PSCP command can be found. The default is: C:\Program files\Shoreline Communications\ShoreWare Server\Scripts\Sample_Backup_Restore\pscp

Step 10 Click File > Save to save your changes.


Performing a Complete Backup
To perform a complete backup of your headquarters server, do the following:

Step 1 Access the command prompt on the headquarters server.

Step 2 Navigate to the directory where the ShoreTel backup and restore scripts are found. The default path is:
c:\program files (x86)\shoreline communications\shoreware
server\scripts\sample_backup_restore

Step 3 At the prompt, type:
cscript.exe shoreware_backup.wsf hq all

Press Enter.
After the process completes a folder named “Shoreware Backup” will be made and it will tell you the process is complete
Performing a Complete Restore
To do a restore be sure to have “Shoreware Backup” located in your scripts default saved location.
Step 1 Access the command prompt on the headquarters server.

Step 2 Navigate to the directory where the ShoreTel backup and restore scripts are found. The default path is:
c:\program files (x86)\shoreline communications\shoreware
server\scripts\sample_backup_restore

Step 3 At the prompt, type:
cscript.exe shoreware_restore.wsf hq all

Press Enter.
it will tell you the process is complete
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Physical Box.
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But not sure exactly what is requoted to be backed up?
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*required.
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Also i see that the switches can be backed up??
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hmm, doesn't appear to have the mdb file where it should be...:

At a minimum, it is recommended that you back up the Shoreline Data\Database\ShoreWare.mdb file after making database changes. This allows you to recover the entire ShoreTel system with the exception of saved voice mail, personal names and greetings, and menu and workgroup prompts.
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ok, thanks.
engineer arriving today so will bash him!
Good luck and thanks for the points!