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Exchange 2010 fail mails

Posted on 2013-12-11
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Last Modified: 2013-12-23
I have a copy of GFI Mail Essentials on a server, at 6am this morning the AV on GFI started failing on outgoing emails with an eventid of fail source Agent and source context of GfiAvRoutingAgent

I have restarted the services and its working again, however the emails that were blocked have not been sent. How can I get these messages back?
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Question by:CaptainGiblets
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5 Comments
 
LVL 15

Expert Comment

by:MarkMichael
ID: 39710804
How do you know the mails have not been sent please?

Have you checked the mail queues?

EMC > Tools > Queue Viewer
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Author Comment

by:CaptainGiblets
ID: 39710809
in the logs it says they have failed, they are not in the queue and the emails sent before I restarted the services have not been delivered.
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LVL 15

Expert Comment

by:MarkMichael
ID: 39710812
Ok, unfortunately, In this case, it's unlikely you are going to get your mails back.

I would run through the message tracking logs and narrow your search to Failed messages and get a list of these recipients which had failed messages and send some comms out to request they re-send these emails from their Sent Items in Outlook.
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Accepted Solution

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CaptainGiblets earned 0 total points
ID: 39726308
i managed to find them and replay them.
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Author Closing Comment

by:CaptainGiblets
ID: 39735670
Found Solution.
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