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Recommend me a good shoretel headset

Posted on 2013-12-11
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Last Modified: 2013-12-12
Plantronics or jabra?

For the softphone option in communicator..

Thanks
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Question by:CHI-LTD
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8 Comments
 
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Expert Comment

by:stu29
ID: 39711242
I have always used Plantronics .. not because Jabra are bad ... just because I have never had a reason to move away from Plantronics.  There are "approved" and non approved .. but all seem to work.  You only run in to issues if you want support to troubleshoot noise issues.

http://www.plantronics.com/us/media/downloads/SoftphoneCompatibility.pdf

I tend to stay away from the bottom end of the range due to lesser quality noise cancellation.

Whatever one you choose will work perfectly well.
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LVL 9

Expert Comment

by:stu29
ID: 39711269
Yeah .. I played with an older version of this.  It worked well.  Investigate how easy it is to purchase new "cushions" for the ear pieces as they did crack and got uncomfortable after a while.
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LVL 9

Expert Comment

by:stu29
ID: 39711416
If you are using this as a true softphone device then I would say no.  However .. if you are thinking about using the added functionality then it may be worth it. (DSP, Bluetooth capability, auto answer etc)

http://www.plantronics.com/us/product/blackwire-700#overview

You won't go wrong with either ... once you know what you want to do with it.  If you want a true softphone device .. stay on the simpler end.
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Author Comment

by:CHI-LTD
ID: 39711441
used with communicator only,.
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Accepted Solution

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stu29 earned 500 total points
ID: 39711476
Using with Communicator/Softphone .. don't spend the extra .. out of the two options above .. go with the Jabra.
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Author Closing Comment

by:CHI-LTD
ID: 39713863
seems pretty good (apart from when dialing out externally in softphone mode we dont hear ringtones)
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