Solved

Outlook 365 - sending on behalf of another email address

Posted on 2013-12-11
9
1,563 Views
Last Modified: 2013-12-29
We have a user bob@domain.com who has a full email account and supports Joe Smith.
Joe Smith has 2 emails.  JoesOffice@domain.com and JS@domain.com.  

JoesOffice@domain.com is setup as an alias and is set to forward to bob@domain.com.  Those emails come in and Bob forwards those to Joe when he needs to see them.  

If Bob wants to reply to or send from JoesOffice@domain.com (on Joe's behalf), Bob tries to send and gets a pop-up that says he does not have permissions to send on behalf of JoesOffice@domain.com even though the permission has been granted.  

We double checked the permission and it was granted, we unchecked it and put it back on and it still does not work.

Anyone have any idea why we would have this problem?

Many thanks for any help you can give!!!
0
Comment
Question by:janmishkin
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 5
  • 4
9 Comments
 
LVL 13

Expert Comment

by:Ugo Mena
ID: 39712312
It is possible, but the correct method for doing this is to create a distribution group within Exchange and then (using powershell) to assign "Send-As" permissions to that distribution group.

Users will then be able to receive and send mail, appearing as "From" that email address (rather than their default primary SMTP).

MS Outlook Help Article:
Give Users Send As Permission: http://help.outlook.com/en-us/140/ff852815.aspx?sl=1
0
 

Author Comment

by:janmishkin
ID: 39712354
Bob still needs to be able to send out email from himself; wouldn't this scenario prevent that?
0
 
LVL 13

Expert Comment

by:Ugo Mena
ID: 39712425
Sorry. On second thought, it is not possible to send messages from an email alias for any user. While the PowerShell command to set the Send As permission could run successfully, after the email is sent out, the From field would still be the primary address instead of the alias.

It is true that you could set an proxy email address as alias in Office 365 and the user could receive emails from both his email address and the alias. However, it would not be possible to send messages from the proxy email address.

Here is the description from the Proxy Addresses article:

"When you add proxy addresses to a user's account, you are simply adding SMTP addresses to the existing mailbox. The proxy addresses you create are all associated with the primary e-mail address and any e-mail sent to the proxy addresses goes to the mailbox for the primary address. "
0
Independent Software Vendors: We Want Your Opinion

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

 

Accepted Solution

by:
janmishkin earned 0 total points
ID: 39712647
Our programmer just looked at the issue; he opened up the portal at microsoftonline.com as the administrator and clicked on Bob@domain.com's email.  He then went to the "mail flow" area and added joesoffice@domain.com to the "on behalf of" table.  

To me this is completely backwards, it should be just the opposite and our other users have it set up just the opposite way around BUT it is now working.  This is totally illogical.

The only issue on this is that it does not say "on behalf of 'Joe's Office' " which is is how all the others and set up but since the username is "Joe's Office" it is pretty obvious that Joe may not be sending this out.
0
 

Author Comment

by:janmishkin
ID: 39712652
Unless anyone can explain why this is working this way, I guess this should be closed.  Thanks for all thoughts.
0
 
LVL 13

Expert Comment

by:Ugo Mena
ID: 39712705
Strange. I just logged into our Office 365 admin portal and do not see those settings in Mail Flow.

However I do see the Send As, Send On Behalf Of and Full Access settings within each users Mailbox Delegation tab. See attached.
Office365-User-MailboxDelegation.pdf
0
 

Author Comment

by:janmishkin
ID: 39712735
You are correct, my mistake.  We bounced around so many screens in the last hour that I'm a bit dizzy from the ride.  Thanks for the clarification.
0
 
LVL 13

Expert Comment

by:Ugo Mena
ID: 39712754
right on. An ditto on being dizzy... I just checked the date on the link i attached: Topic Last Modified: 2011-03-19 Uhhggg! Sorry! Even though it says it Applies to: Office 365 for professionals and small businesses, Office 365 for enterprises, Live@edu That was for when Office 365 was called BPOS and was not fully on Windows Azure Platform.
Glad you got it to work.
0
 

Author Closing Comment

by:janmishkin
ID: 39744513
The solution is good because it works; but it is illogical because of the application.
0

Featured Post

Percona Monitoring and Management and Grafana

Proactive monitoring is vital to a highly-available environment. We have a quick start guide on Experts Exchange for Grafana users.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This article describes how to import an Outlook PST file to Office 365 using a third party product to avoid Microsoft's Azure command line tool, saving you time.
Changing a few Outlook Options can help keep you organized!
The viewer will learn how to simulate a series of sales calls dependent on a single skill level and learn how to simulate a series of sales calls dependent on two skill levels. Simulating Independent Sales Calls: Enter .75 into cell C2 – “skill leve…
CodeTwo Sync for iCloud (http://www.codetwo.com/sync-for-icloud?sts=6554) automatically synchronizes your Outlook 2016, 2013, 2010 or 2007 folders with iCloud folders available via iCloud Control Panel. This lets you automatically sync them with…

632 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question