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FM - Filemaker keeps crashing

Posted on 2013-12-11
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1,319 Views
Last Modified: 2013-12-26
Our Receptionist keeps crashing her Filemaker when doing various functions (can't pin it down to any one function.  We've already reinstalled Filemaker.  Any ideas?

Here’s the latest error message:

Problem Event Name:   APPCRASH
  Application Name:         FileMaker Pro.exe
  Application Version:     12.0.4.403
  Application Timestamp:              514b6292
  Fault Module Name:    ntdll.dll
  Fault Module Version: 6.1.7601.17725
  Fault Module Timestamp:          4ec49b60
  Exception Code:             c0150010
  Exception Offset:           00083fbe
  OS Version:      6.1.7601.2.1.0.256.48
  Locale ID:           1033
  Additional Information 1:           244e
  Additional Information 2:           244e845e9ff757765df52055fc8ab93c
  Additional Information 3:           03d9
  Additional Information 4:           03d9657ceda4f1eb978c308d99acd81b
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Question by:rvfowler2
2 Comments
 
LVL 25

Accepted Solution

by:
Will Loving earned 500 total points
ID: 39712136
If no other machine running FileMaker is experiencing this issue, then that would seem to point to something else on her machine. In years past I've seen issues with fonts, plugins and corrupted OS files. In this case, a search for ntdll.dll finds the following article:

http://pcsupport.about.com/od/fixtheproblem/a/ntdlldll.htm

From the link above: "The causes of ntdll.dll error messages can vary greatly. However, most ntdll.dll errors result from a corrupt or damaged version of the ntdll.dll file itself, corrupt hardware drivers, or issues between Windows and other programs. Ntdll.dll errors can sometimes mean that a piece of hardware in your computer is malfunctioning, but this is rare."
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LVL 2

Author Closing Comment

by:rvfowler2
ID: 39740043
Ended up getting her another PC and then reinstalling windows on this one and FM quit getting the error.
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