?
Solved

FM - Filemaker keeps crashing

Posted on 2013-12-11
2
Medium Priority
?
1,452 Views
Last Modified: 2013-12-26
Our Receptionist keeps crashing her Filemaker when doing various functions (can't pin it down to any one function.  We've already reinstalled Filemaker.  Any ideas?

Here’s the latest error message:

Problem Event Name:   APPCRASH
  Application Name:         FileMaker Pro.exe
  Application Version:     12.0.4.403
  Application Timestamp:              514b6292
  Fault Module Name:    ntdll.dll
  Fault Module Version: 6.1.7601.17725
  Fault Module Timestamp:          4ec49b60
  Exception Code:             c0150010
  Exception Offset:           00083fbe
  OS Version:      6.1.7601.2.1.0.256.48
  Locale ID:           1033
  Additional Information 1:           244e
  Additional Information 2:           244e845e9ff757765df52055fc8ab93c
  Additional Information 3:           03d9
  Additional Information 4:           03d9657ceda4f1eb978c308d99acd81b
0
Comment
Question by:rvfowler2
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
2 Comments
 
LVL 25

Accepted Solution

by:
Will Loving earned 2000 total points
ID: 39712136
If no other machine running FileMaker is experiencing this issue, then that would seem to point to something else on her machine. In years past I've seen issues with fonts, plugins and corrupted OS files. In this case, a search for ntdll.dll finds the following article:

http://pcsupport.about.com/od/fixtheproblem/a/ntdlldll.htm

From the link above: "The causes of ntdll.dll error messages can vary greatly. However, most ntdll.dll errors result from a corrupt or damaged version of the ntdll.dll file itself, corrupt hardware drivers, or issues between Windows and other programs. Ntdll.dll errors can sometimes mean that a piece of hardware in your computer is malfunctioning, but this is rare."
0
 
LVL 2

Author Closing Comment

by:rvfowler2
ID: 39740043
Ended up getting her another PC and then reinstalling windows on this one and FM quit getting the error.
0

Featured Post

Technology Partners: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Pop up windows can be a useful feature of any Filemaker database.  Though best used sparingly, they can be employed in a multitude of different ways, for example;  as a splash screen at login, during scripted processes to control user input, as pick…
Conversion Steps for merging and consolidating separate Filemaker files The following is a step-by-step guide for the process of consolidating two or more FileMaker files (version 7 and later) into a single file with multiple tables. Sometimes th…
This course is ideal for IT System Administrators working with VMware vSphere and its associated products in their company infrastructure. This course teaches you how to install and maintain this virtualization technology to store data, prevent vuln…
In this video you will find out how to export Office 365 mailboxes using the built in eDiscovery tool. Bear in mind that although this method might be useful in some cases, using PST files as Office 365 backup is troublesome in a long run (more on t…

719 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question