I have a terminal server that is used by several remote users to process payroll. Over the last few months a strange issue has started affecting my staff ability to get work done. When they RDP to the server and enter their credentials. It gets stuck at a blue screen (as if loading the desktop but nothing happens)
If I was already logged in as admin (via console) I can see the users in the terminal services window. There is no obvious CPU or memory shortage and the users already connected are able to continue working with no issue.
Log files also do not show anything that is obviously connected to the issue. Just the normal terminal services printer driver errors.
I need help figuring out where to start trouble shooting. any guidance or advise would be really appreciated.
If you use NetScaler you will want to see these guides. The NetScaler How To Guides show administrators how to get NetScaler up and configured by providing instructions for common scenarios and some not so common ones.
After several days of searching and hunting for limited documentation, I wanted to share this guide to hopefully save someone the hassle of trying to figure this out on their own.
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