Solved

SBS 2011 Exchange 2010 problem - both EM Shell and EM console fail to connect "unkown user or password"

Posted on 2013-12-11
5
569 Views
Last Modified: 2013-12-18
This is an established Exchange 2010 on SBS 2011. It's been working pretty much just fine until now.

I discovered yesterday that we can no longer access EM Shell or EM console.

The error in both is:
Connecting to remote server failed with the following error message : Logon failure: unkown user name or bad password. For more information, see the about_Remote_Troubleshooting Help Topic.

That help topic is here: http://technet.microsoft.com/en-us/library/hh847850.aspx
I didn't see an exact match or find much help there.

There are a ton of questions all over the internet about this exact issue with a lot of various answers. None of th eones I have found so far have helped.

I want to also point out that when running the "Fix my Network" wizard in SBS console, it ID's this problem, but offers no solutions. It ALSO finds that the self-signed cert is expoired, but this is NOT the case. However, if I let it try to repair the cert issue anyway, it "fails" even though it creates a new certifcate. I have 4 shiny new ones listed now.

Because of the issue with the certificates, I can't help thinking that the problem is deeper in IIS than just Powershell, but I don't know. I'm not an IIS expert.

I will say that activesync, mail flow, owa, ecp, etc all work just fine.

Any help trying to narrow in on the cause would be appreciated.
0
Comment
Question by:richardsit
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
5 Comments
 
LVL 18

Expert Comment

by:Andrew Davis
ID: 39713217
Check that all the required exchange services are running. I have attached a screen shot of my SBS2011 server and the associated services.

Does it make a difference if you right click on either shell or console and select to "run as administrator".

Cheers
Andrew.
ExchServices.JPG
0
 

Author Comment

by:richardsit
ID: 39713322
They are. I have compared everything I can to multiple reference servers.

Also tried run as admin with no luck.
0
 
LVL 6

Assisted Solution

by:donnk
donnk earned 250 total points
ID: 39713383
what are the event log errors, have you ran BPA tool and what does it say ?
0
 

Accepted Solution

by:
richardsit earned 0 total points
ID: 39717670
I had run BPA with nothing in there being helpful. Resolved a few other issues and none seem related or helped.

I did decide to go back through the error logs again to try and get you that info. I had gone through them before and again resolved a couple minor things that didn't help.

then I noticed a Kerberos warning 14 in there which I did not notice before.

Turns out the credential in credentila manager for the administrator was wrong. The weird thing is we changed that password three months ago and it never gave us an issue in kerberos EMS/EMC logins. we change it pretty regularly just to be safe and never had htis issue before.

So weird. Thanks for all the effort.
0
 

Author Closing Comment

by:richardsit
ID: 39726209
While the other poster pointed gnerically to logs, I found the solution on my own.
0

Featured Post

Free Tool: Site Down Detector

Helpful to verify reports of your own downtime, or to double check a downed website you are trying to access.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Introduction At 19:33 (UST) on Tuesday 21st September the long awaited email arrived with the subject title of “ANNOUNCING THE AVAILABILITY OF WINDOWS SBS 7 PREVIEW”.  It was time to drop whatever I was doing and dedicate as much bandwidth as possi…
A quick step-by-step overview of installing and configuring Carbonite Server Backup.
In this video, viewers will be given step by step instructions on adjusting mouse, pointer and cursor visibility in Microsoft Windows 10. The video seeks to educate those who are struggling with the new Windows 10 Graphical User Interface. Change Cu…
There's a multitude of different network monitoring solutions out there, and you're probably wondering what makes NetCrunch so special. It's completely agentless, but does let you create an agent, if you desire. It offers powerful scalability …

626 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question