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old Address list not updating on any outlook anywhere clients

Posted on 2013-12-11
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Last Modified: 2014-11-07
Hello guys,

I need some help with a tricky address list.

Basically I deleted the address list, created a new one and I still see the old (not updated) address list. If I connect in OWA everything is ok,

Using Outlook 2010 or 2013 the same results.
Exchange 2010 on the server with custom Address Book Policies for each department.

Created multiple local profiles and also tried from multiple user accounts, same results.

What can we do?

Thanks,
Alex
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Question by:Lord_aLi112
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8 Comments
 
LVL 7

Assisted Solution

by:dsnegi_25dec
dsnegi_25dec earned 1200 total points
ID: 39713360
1) What error are you getting.
2) Did you try download manually.
3) Did you try forcefully update .
4) Can you check CAS server are added on web distribution point.
5) Can you run test- email configuration.
6) Can you restart file distribution Service.
7) What about autodiscover service

Please update
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Author Comment

by:Lord_aLi112
ID: 39714481
Hello,

1 & 2. As you can see in the printscreen attached on outlook if I go to send and receive, download address book I can see the only the old address list.

address list problem
If I go in exchange power shell and do get-address list, I cannot see the old address because I personally deleted it.

Outlook anywhere is not in sync with exchange server somehow. Created a lot of new profiles with more users. nothing changed.

3. Yes, with Update-OfflineAddressBook, even updated the server, we have this problem for many month

4. oab distribution:
oab-distribution point
5, please be more specific
6. restarted the service and also the server, nothing changed
7. Autodiscover is ok, just did and testexchangeconnectivy and all is green.

8. oab properties
oab properties
please advise, this is driving us crazy :) for the last half of year
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LVL 7

Expert Comment

by:dsnegi_25dec
ID: 39715853
5, please be more specific :- open outlook & below task bar you will outlook logo press control double click on outlook icon you will see test-email configuration put your A/C details over there & check if you see any error

4 :- Can you check on all client support
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Accepted Solution

by:
Lord_aLi112 earned 0 total points
ID: 39716240
In the end we managed to resolve the problem.

Solution:
You need to do do 2 things, in this order:

1. We did not used to have a distribution point for the Offline address book so we fixed that first, you need, even if we restarted the entire server we had to wait 1 day for data to be updated.
2. You need to delete the local profile.

Thanks,
Alex
0
 

Author Comment

by:Lord_aLi112
ID: 39720946
I've requested that this question be closed as follows:

Accepted answer: 0 points for Lord_aLi112's comment #a39716240
Assisted answer: 500 points for dsnegi_25dec's comment #a39713360

for the following reason:

The community provided some steps and we added our own knowledge.
0
 
LVL 7

Expert Comment

by:dsnegi_25dec
ID: 39720947
What you have done extra please share
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Author Comment

by:Lord_aLi112
ID: 39721105
Basically i tried all the methods described above and they did not worked for us.
After I fixed all the server settings we saw that nothing changed on the client side.
Next day everything was ok after we had reset the local profiles.
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Author Closing Comment

by:Lord_aLi112
ID: 40428006
My final comment has the full details to resolve the problem.
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