Solved

Windows 7 Blue Screen

Posted on 2013-12-12
2
337 Views
Last Modified: 2014-01-17
We have a PC on the network that regularly crashes with a blue screen I have uploaded the .dmp file would someone mind analysing the dump file for me and see if its a hardware or driver issue please
112913-17425-01.dmp
0
Comment
Question by:Tiva-IT
2 Comments
 
LVL 91

Assisted Solution

by:nobus
nobus earned 250 total points
Comment Utility
it points to IMAGE_NAME:  ser2pl64.sys
this is a prolyfic usb to serial driver
so i suggest to uninstall the device, or update it's driver
0
 
LVL 3

Accepted Solution

by:
Detlef001 earned 250 total points
Comment Utility
Is the error like this..

More information:

UNEXPECTED_KERNEL_MODE_TRAP_M (1000007f)

This means a trap occurred in kernel mode, and it's a trap of a kind

that the kernel isn't allowed to have/catch (bound trap) or that

is always instant death (double fault).  The first number in the

bugcheck params is the number of the trap (8 = double fault, etc)

Consult an Intel x86 family manual to learn more about what these

traps are. Here is a *portion* of those codes:

If kv shows a taskGate

        use .tss on the part before the colon, then kv.

Else if kv shows a trapframe

        use .trap on that value

Else

        .trap on the appropriate frame will show where the trap was taken

        (on x86, this will be the ebp that goes with the procedure KiTrap)

Endif

kb will then show the corrected stack.

Arguments:

Arg1: 00000008, EXCEPTION_DOUBLE_FAULT

Arg2: f7727ff0

Arg3: 00000000

Arg4: 00000000

Thanks.
0

Featured Post

Threat Intelligence Starter Resources

Integrating threat intelligence can be challenging, and not all companies are ready. These resources can help you build awareness and prepare for defense.

Join & Write a Comment

Hallo! I guess almost every Windows Administrator must have got stumped with this question "Where does WINDOWS store a users cached credentials? Every user who had once logged onto a Server/Desktop while it was connected to the domain could sti…
In a hurry?.. scroll down to "HERE's HOW TO DO IT" Section. Greetings All, I was going to post this as question/solution, but its seems more appropriate as an article considering its length.  I felt it important to illucidate all the details c…
This video Micro Tutorial explains how to clone a hard drive using a commercial software product for Windows systems called Casper from Future Systems Solutions (FSS). Cloning makes an exact, complete copy of one hard disk drive (HDD) onto another d…
With the advent of Windows 10, Microsoft is pushing a Get Windows 10 icon into the notification area (system tray) of qualifying computers. There are many reasons for wanting to remove this icon. This two-part Experts Exchange video Micro Tutorial s…

771 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

9 Experts available now in Live!

Get 1:1 Help Now