Solved

Windows 7 Blue Screen

Posted on 2013-12-12
2
351 Views
Last Modified: 2014-01-17
We have a PC on the network that regularly crashes with a blue screen I have uploaded the .dmp file would someone mind analysing the dump file for me and see if its a hardware or driver issue please
112913-17425-01.dmp
0
Comment
Question by:Tiva-IT
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
2 Comments
 
LVL 92

Assisted Solution

by:nobus
nobus earned 250 total points
ID: 39713919
it points to IMAGE_NAME:  ser2pl64.sys
this is a prolyfic usb to serial driver
so i suggest to uninstall the device, or update it's driver
0
 
LVL 3

Accepted Solution

by:
Detlef001 earned 250 total points
ID: 39716733
Is the error like this..

More information:

UNEXPECTED_KERNEL_MODE_TRAP_M (1000007f)

This means a trap occurred in kernel mode, and it's a trap of a kind

that the kernel isn't allowed to have/catch (bound trap) or that

is always instant death (double fault).  The first number in the

bugcheck params is the number of the trap (8 = double fault, etc)

Consult an Intel x86 family manual to learn more about what these

traps are. Here is a *portion* of those codes:

If kv shows a taskGate

        use .tss on the part before the colon, then kv.

Else if kv shows a trapframe

        use .trap on that value

Else

        .trap on the appropriate frame will show where the trap was taken

        (on x86, this will be the ebp that goes with the procedure KiTrap)

Endif

kb will then show the corrected stack.

Arguments:

Arg1: 00000008, EXCEPTION_DOUBLE_FAULT

Arg2: f7727ff0

Arg3: 00000000

Arg4: 00000000

Thanks.
0

Featured Post

How our DevOps Teams Maximize Uptime

Our Dev teams are like yours. They’re continually cranking out code for new features/bugs fixes, testing, deploying, responding to production monitoring events and more. It’s complex. So, we thought you’d like to see what’s working for us. Read the use case whitepaper.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
MIgrating Office Settings 2010>365 4 45
Office 2016 Error 4 75
XP driver for Dell Color MFP H625cdw printer needed 7 192
Windows Server 2012 Data Center Edition 11 130
Citrix XenApp, Internet Explorer 11 set to Enterprise Mode and using central hosted sites.xml file.
It’s been over a month into 2017, and there is already a sophisticated Gmail phishing email making it rounds. New techniques and tactics, have given hackers a way to authentically impersonate your contacts.How it Works The attack works by targeti…
This video Micro Tutorial explains how to clone a hard drive using a commercial software product for Windows systems called Casper from Future Systems Solutions (FSS). Cloning makes an exact, complete copy of one hard disk drive (HDD) onto another d…
In this video, we discuss why the need for additional vertical screen space has become more important in recent years, namely, due to the transition in the marketplace of 4x3 computer screens to 16x9 and 16x10 screens (so-called widescreen format). …

696 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question