Solved

UPS Network Management Card

Posted on 2013-12-12
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Last Modified: 2013-12-13
Hi,

I am trying to configure a network management card for a UPS and for some reason can't access the card to configure. Model is AP9631

The card is new but I am not the one who installed it in the UPS. I connected the ups to a switch and connected PC to same switch and ran the APC utility to find un configured cards.

The utility can't find the card. I have also tried assigning IP to MAC with arp -s as instructed in the manual, still cant access the card.

After some research, configured option 43 on DHCP scope of VLAN were witch is located (01 04 31 41 50 43) which they say is needed for the card to receive an IP. Still wont give the card an IP and still can't access the card.

I reset the card by pressing the button in the reset hole of the card. Light flashed amber so I presume it successfully reset. But I still cant access the card to configure it. I am out of ideas or things to try.

Does anybody have any suggestions?

Thanks
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Question by:seapr
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Expert Comment

by:Infamus
ID: 39714901
Do you have any dumb switch laying around?

I would configure IP on the UPS and also assign an IP on your computer in the same subnet and try to ping from there.

Or use a cross-over cable to connect your computer directly to the UPS.
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Author Comment

by:seapr
ID: 39714940
Infamus,

I cannot put IP on the UPS that is the reason for my question. The PC I am using to access the card is in the same subnet and plugged in the same switch.

I will try the cross over cable when I have time, Busy now, And will let you know how it goes.

Thanks for your reply
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Infamus earned 500 total points
ID: 39714956
Do you have a console cable that came with the UPS?

I normally keep one just in case.
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Author Comment

by:seapr
ID: 39716564
I was able to access via the console cable and was able to manually configure the TCP IP settings. I still could not access the card. Turns out when the VLAN was change on the port the UPS was connected to, the admin forgot to copy run start and the switch was rebooted when the UPS was put in place. The VLAN then changed to what it was originally. Once I fond this out, changed the VLAN and I could access the card.
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