Solved

UPS Network Management Card

Posted on 2013-12-12
4
349 Views
Last Modified: 2013-12-13
Hi,

I am trying to configure a network management card for a UPS and for some reason can't access the card to configure. Model is AP9631

The card is new but I am not the one who installed it in the UPS. I connected the ups to a switch and connected PC to same switch and ran the APC utility to find un configured cards.

The utility can't find the card. I have also tried assigning IP to MAC with arp -s as instructed in the manual, still cant access the card.

After some research, configured option 43 on DHCP scope of VLAN were witch is located (01 04 31 41 50 43) which they say is needed for the card to receive an IP. Still wont give the card an IP and still can't access the card.

I reset the card by pressing the button in the reset hole of the card. Light flashed amber so I presume it successfully reset. But I still cant access the card to configure it. I am out of ideas or things to try.

Does anybody have any suggestions?

Thanks
0
Comment
Question by:seapr
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
  • 2
4 Comments
 
LVL 12

Expert Comment

by:Infamus
ID: 39714901
Do you have any dumb switch laying around?

I would configure IP on the UPS and also assign an IP on your computer in the same subnet and try to ping from there.

Or use a cross-over cable to connect your computer directly to the UPS.
0
 

Author Comment

by:seapr
ID: 39714940
Infamus,

I cannot put IP on the UPS that is the reason for my question. The PC I am using to access the card is in the same subnet and plugged in the same switch.

I will try the cross over cable when I have time, Busy now, And will let you know how it goes.

Thanks for your reply
0
 
LVL 12

Accepted Solution

by:
Infamus earned 500 total points
ID: 39714956
Do you have a console cable that came with the UPS?

I normally keep one just in case.
0
 

Author Comment

by:seapr
ID: 39716564
I was able to access via the console cable and was able to manually configure the TCP IP settings. I still could not access the card. Turns out when the VLAN was change on the port the UPS was connected to, the admin forgot to copy run start and the switch was rebooted when the UPS was put in place. The VLAN then changed to what it was originally. Once I fond this out, changed the VLAN and I could access the card.
0

Featured Post

Industry Leaders: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Every server (virtual or physical) needs a console: and the console can be provided through hardware directly connected, software for remote connections, local connections, through a KVM, etc. This document explains the different types of consol…
On Beyond Tools A conversation I recently had with the DevOps manager of a major online retailer really made me think about DevOps monitoring tools (https://www.onpage.com/devops-incident-management-tool/). The manager and I discussed how sever…
A short tutorial showing how to set up an email signature in Outlook on the Web (previously known as OWA). For free email signatures designs, visit https://www.mail-signatures.com/articles/signature-templates/?sts=6651 If you want to manage em…
Exchange organizations may use the Journaling Agent of the Transport Service to archive messages going through Exchange. However, if the Transport Service is integrated with some email content management application (such as an antispam), the admini…

730 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question