I am trying to configure a network management card for a UPS and for some reason can't access the card to configure. Model is AP9631
The card is new but I am not the one who installed it in the UPS. I connected the ups to a switch and connected PC to same switch and ran the APC utility to find un configured cards.
The utility can't find the card. I have also tried assigning IP to MAC with arp -s as instructed in the manual, still cant access the card.
After some research, configured option 43 on DHCP scope of VLAN were witch is located (01 04 31 41 50 43) which they say is needed for the card to receive an IP. Still wont give the card an IP and still can't access the card.
I reset the card by pressing the button in the reset hole of the card. Light flashed amber so I presume it successfully reset. But I still cant access the card to configure it. I am out of ideas or things to try.
Does anybody have any suggestions?