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stream_autocomplete Office365

Outlook 2010 autocomplete stopped completing for Office365 user.  Other users on the same Office365 subscription are okay.  The actual stream_autocomplete file under username\AppData is there, and the modification date is updated appropriately when Outlook closes. The actual autocomplete feature isn't working.

I created a new Outlook profile.  The behavior remains.

I tried the Fix It here:
http://support.microsoft.com/kb/2682333
It just renames the RoamCache to old_RoamCache and creates a new set of folders.  The behavior remains.

I toggled the checkbox under Options, Mail, Send Mail, use Autocomplete.

The behavior that I'm seeing suggests this checkbox isn't working.

I know Microsoft Outlook's autocomplete is a convenience, intended for temporary use, support is incomplete via Microsoft and Office365.  The user demands this feature, and I'm supporting it.

Your advice would be appreciated. The user gets adequate choices with Check Username button, but only wants autocomplete.
KG
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kengreg
Asked:
kengreg
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1 Solution
 
kengregAuthor Commented:
We resorted to the Clear button under Options, Mail, Send Messages.

I was trying to recycle the original, and so was the Microsoft Fix it.  I think the stream_autocomplete was just fundamentally corrupt.

Outlook was temporarily recalling addresses, and filling in with autocomplete.  When the app was restarted those addresses were lost.  I think the app can't commit to a corrupted stream_autocomplete file.
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kengregAuthor Commented:
Other steps:

Add suggested contacts to Outlook Contacts by copy/paste.  Permit updates to existing records where applicable.

Change the user's default address book from the GAL to Contacts.

Advise the user to use Check Names. Over time the addresses become cached.
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