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Can't Copy & Paste from Gmail Webmail to Microsoft Word

Posted on 2013-12-12
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Last Modified: 2014-11-12
We have a customer having a issues Copying & Pasting from Gmail Webmail to Microsoft Word.

Here are some tasks done:
* Tried all major browsers and the all do the same thing.
* It will copy & paste into notepad and then you can copy from there and paste into word.
* You can copy & paste from any other website and paste into word.

This only happens when a user is using Google webmail and wants to copy & paste the body to a word document.

Thanks in advance for everyone's assistance.
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Question by:Jeremy Baxter
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LVL 18

Expert Comment

by:Steven Harris
ID: 39714649
Is it not pasting at all, or is the formatting not correct?

Have you used the Paste options from the toolbar, ctrl+v or right-click Paste?
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Author Comment

by:Jeremy Baxter
ID: 39714675
It is not at all. I have tried call the variations and still no go. It will also show it in the MS word clipboard, but will not paste.
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LVL 18

Expert Comment

by:Steven Harris
ID: 39714714
It appears this has happened to other users as well on the Microsoft site.

Have you tried using the right-click > Paste > keep text only option?
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Author Comment

by:Jeremy Baxter
ID: 39714756
She is using office 2003. I don't think that option is available.
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Accepted Solution

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Steven Harris earned 500 total points
ID: 39714769
Word 2003 should have it listed as unformatted text.

Edit > Paste > Paste Special > Unformatted Text
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