Solved

help with CNAME settings in DNS settings for my website

Posted on 2013-12-12
14
259 Views
Last Modified: 2013-12-25
My website is ministryideaz.com

My 3rd party CRM is desk.com, and my help pages are at the url ministryideaz.desk.com

According to https://support.desk.com/customer/portal/articles/1548-using-your-own-domain-name I can make my support page as support.ministryideaz.com instead. That's what I'm tried to do.

This is a screenshot of my DNS settings:

1
Have I done that right? (see second last line) That's my question.

Now, in my desk.com area, I have the following setting set up for the new url support.ministryideaz.com

See:
2

However, I am getting the error as shown there.

So what have I done wrong? Maybe I just have to wait 24 hours.

Thanks!
0
Comment
Question by:gregholl
  • 6
  • 5
  • 3
14 Comments
 
LVL 19

Assisted Solution

by:jss1199
jss1199 earned 250 total points
ID: 39714875
You will have to wait, but the cname should be support.

For the record name, enter support
record type cname
and the hostname as ministryideaz.desk.com

This will make support.ministryideaz.com go to ministryideaz.desk.com
0
 
LVL 18

Expert Comment

by:Andrej Pirman
ID: 39718103
As jss1199 already instructed, the correct settings would be, as they would appear in your DNS control panel:

support    CNAME   ministryideaz.desk.com

In this case, going to https://support.ministryideaz.com (this will be also in URL bar) will show content of https://ministryideaz.desk.com, where your actual helpdesk resides.

BTW....are you talking about HELP.ministryideaz.com or SUPPORt.ministryideaz.com? Use the same sug-domain name along all settings. So, if you would like it to call SUPPORT, then configure above mentioned SUPPORT CNAME record, and also in desk.com settings use SUPPORT.ministryideaz.com (and NOT help.ministryideaz.com!)
0
 
LVL 1

Author Comment

by:gregholl
ID: 39720212
Hmmm. Frustrated here. I changed it from Help to Support. I've waited like 72 hours or more.

https://support.ministryideaz.com still doesn't resolve to https://ministryideaz.desk.com

See the screenshot of how I have it set up:
Screen-Shot-2013-12-15-at-1.05.4.png
0
Windows Server 2016: All you need to know

Learn about Hyper-V features that increase functionality and usability of Microsoft Windows Server 2016. Also, throughout this eBook, you’ll find some basic PowerShell examples that will help you leverage the scripts in your environments!

 
LVL 19

Expert Comment

by:jss1199
ID: 39720217
You have it backwards. Support should be in the place where you currently have the fqdn, and the fqdn where support is.

I specified above where each value should be place. Delete the existing and resubmit it the values in the correct area. Submit another screenshot once you resubmit so I can verify correct placement.
0
 
LVL 18

Expert Comment

by:Andrej Pirman
ID: 39720252
Again, from left to right, just as you see here:

support    CNAME   ministryideaz.desk.com
0
 
LVL 1

Author Comment

by:gregholl
ID: 39720253
Thanks for your help. These are the options I am getting when I add a record:

1
0
 
LVL 18

Accepted Solution

by:
Andrej Pirman earned 250 total points
ID: 39720260
first field       second      third                 fourth
support         CNAME      ministryideaz   desk.com

if you wish, also:
help         CNAME      ministryideaz   desk.com
0
 
LVL 19

Expert Comment

by:jss1199
ID: 39720263
Are there column headers?

Appears to want fqdn first, then enter support in last box
0
 
LVL 1

Author Comment

by:gregholl
ID: 39720267
Here we go with the Column headers

1
Please confirm - left side or right side?
0
 
LVL 19

Expert Comment

by:jss1199
ID: 39720272
support on left, ministryideaz.desk.com on right
0
 
LVL 1

Author Comment

by:gregholl
ID: 39720290
Awesome. Thanks guys. Here we go:

1
So I guess I have to wait 24 hours for it to take effect. It's not working at the moment.
0
 
LVL 19

Expert Comment

by:jss1199
ID: 39720299
The above is correct.
0
 
LVL 19

Expert Comment

by:jss1199
ID: 39720674
I just checked and DNS is working for me to your support site.
0
 
LVL 1

Author Closing Comment

by:gregholl
ID: 39739277
thanks guys
0

Featured Post

Announcing the Most Valuable Experts of 2016

MVEs are more concerned with the satisfaction of those they help than with the considerable points they can earn. They are the types of people you feel privileged to call colleagues. Join us in honoring this amazing group of Experts.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
Need Script to resolve IPs to Public DNS Names 5 32
Additional DC vs Child Domain 12 42
NSLOOKUP Question 7 20
Replication problems 6 23
Occasionally you run into the website or two that will not resolve properly using your own DNS servers.  Some people simply set up global forwarders for their DNS server.  I don’t recommend doing this because it can cause problems resolving addresse…
I've written instructions for one router type, but this principle may be useful for others of the same brand and even other brands of router. Problem: I had an issue especially with mobile devices that refused to use DNS information supplied via…
A short tutorial showing how to set up an email signature in Outlook on the Web (previously known as OWA). For free email signatures designs, visit https://www.mail-signatures.com/articles/signature-templates/?sts=6651 If you want to manage em…
In a recent question (https://www.experts-exchange.com/questions/29004105/Run-AutoHotkey-script-directly-from-Notepad.html) here at Experts Exchange, a member asked how to run an AutoHotkey script (.AHK) directly from Notepad++ (aka NPP). This video…

829 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question