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How to find out which printer is from the stuck files in printer queue

Posted on 2013-12-12
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Last Modified: 2013-12-16
Hi Experts,

We have a windows 2008 printer server with 40 printer queues.  Sometimes we have shd and spl files stuck in %systemroot%\system32\spool\printers folder and spoolsvr.exe will make cpu usage hits 98%.  

I'd like to know which printer causes the print job stuck in the queue from shd and spl files. Do you know the easy way to find the problem printer?

Thanks,

EN
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Question by:EnjoyNet
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DansDadUK earned 1200 total points
ID: 39718732
You can sometimes find out something about the origin of print-related files by examining their content, especially if the content is 'raw' printer data (I suspect that this will be only for .SPL files).

You can open the files using NotePad, and if the file contains (for example) the output of a PCL5 or PCL6 printer driver, it is quite likely to be 'headed' by PJL commands, which are ASCII-text based, and may include pertinent details (within PJL Comment lines) such as "user name'', "printer driver model", etc.
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