• Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 475
  • Last Modified:

How to find out which printer is from the stuck files in printer queue

Hi Experts,

We have a windows 2008 printer server with 40 printer queues.  Sometimes we have shd and spl files stuck in %systemroot%\system32\spool\printers folder and spoolsvr.exe will make cpu usage hits 98%.  

I'd like to know which printer causes the print job stuck in the queue from shd and spl files. Do you know the easy way to find the problem printer?


1 Solution
You can sometimes find out something about the origin of print-related files by examining their content, especially if the content is 'raw' printer data (I suspect that this will be only for .SPL files).

You can open the files using NotePad, and if the file contains (for example) the output of a PCL5 or PCL6 printer driver, it is quite likely to be 'headed' by PJL commands, which are ASCII-text based, and may include pertinent details (within PJL Comment lines) such as "user name'', "printer driver model", etc.
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

Join & Write a Comment

Featured Post

Keep up with what's happening at Experts Exchange!

Sign up to receive Decoded, a new monthly digest with product updates, feature release info, continuing education opportunities, and more.

Tackle projects and never again get stuck behind a technical roadblock.
Join Now