troubleshooting Question

Remove Kaseya and related software

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dan_computerx asked on
DesktopsConsultingIT Administration
4 Comments2 Solutions711 ViewsLast Modified:
The managed service provider that does the helpdesk support has gone silent after being told that their services will no longer be needed.  It might be prudent to remove Kaseya from our computers.  How can I go about doing that?  I don't have access to the Kaseya console.

Most of the computers are on a LAN with a domain controller.  I can script whatever I need to.  Some are laptops and/or remote users.  I need some way to get to those people too.

The majority of the computers are running version 6.3.0.19 on Windows.  There are also some Macs.  I don't have access to a Mac yet to investigate.

At this point I don't even have a list of all the computers that have Kaseya installed.

Here is the uninstall section from the registry on my computer.

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\KAKSAASP29713943924637]
"UninstallString"="\"C:\\Program Files\\Kaseya\\KSAASP29713943924637\\KASetup.exe\" /r /g KSAASP29713943924637 /l \"%TEMP%\\kasetup.log\""
"DisplayName"="Kaseya Agent #2 (machine.identifier - saas2.kaseya.net)"
"NoModify"=dword:00000001
"NoRepair"=dword:00000001
"InstallLocation"="C:\\Program Files\\Kaseya\\KSAASP29713943924637"
"DisplayVersion"="6.3.0.19"
"VersionMajor"=dword:00000006
"VersionMinor"=dword:00000003
"InstallDate"="20130718"
"DisplayIcon"="C:\\Program Files\\Kaseya\\KSAASP29713943924637\\KASetup.exe"
"Publisher"="Kaseya"

Thanks.
ASKER CERTIFIED SOLUTION
Brad BouchardInformation Systems Security Officer

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