Solved

Remove Kaseya and related software

Posted on 2013-12-12
6
195 Views
Last Modified: 2016-05-12
The managed service provider that does the helpdesk support has gone silent after being told that their services will no longer be needed.  It might be prudent to remove Kaseya from our computers.  How can I go about doing that?  I don't have access to the Kaseya console.

Most of the computers are on a LAN with a domain controller.  I can script whatever I need to.  Some are laptops and/or remote users.  I need some way to get to those people too.

The majority of the computers are running version 6.3.0.19 on Windows.  There are also some Macs.  I don't have access to a Mac yet to investigate.

At this point I don't even have a list of all the computers that have Kaseya installed.

Here is the uninstall section from the registry on my computer.

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\KAKSAASP29713943924637]
"UninstallString"="\"C:\\Program Files\\Kaseya\\KSAASP29713943924637\\KASetup.exe\" /r /g KSAASP29713943924637 /l \"%TEMP%\\kasetup.log\""
"DisplayName"="Kaseya Agent #2 (machine.identifier - saas2.kaseya.net)"
"NoModify"=dword:00000001
"NoRepair"=dword:00000001
"InstallLocation"="C:\\Program Files\\Kaseya\\KSAASP29713943924637"
"DisplayVersion"="6.3.0.19"
"VersionMajor"=dword:00000006
"VersionMinor"=dword:00000003
"InstallDate"="20130718"
"DisplayIcon"="C:\\Program Files\\Kaseya\\KSAASP29713943924637\\KASetup.exe"
"Publisher"="Kaseya"

Open in new window


Thanks.
0
Comment
Question by:dan_computerx
  • 2
6 Comments
 
LVL 14

Expert Comment

by:Rob Miners
ID: 39715486
You could test this on one machine before deploying it on Windows based machines

http://community.kaseya.com/xsp/f/26/t/13989.aspx

@echo off
for /f "tokens=3 delims= " %%A in ('sc getkeyname "Kaseya Agent"') do set KGUID=%%A
for /f "delims=" %%A in ('sc qc %KGUID% ^| find "BINARY_PATH_NAME"') do set KPATH=%%A
for %%A in (%KPATH%) do set KPATH=%%A

set KPATH=%KPATH:BINARY_PATH_NAME=%
set KPATH=%KPATH:: =%
set KPATH=%KPATH:"=%
set KPATH=%KPATH:\AgentMon.exe=%

"%KPATH%\KASetup.exe" /r /s /g %KGUID% /l "%TEMP%\kasetup.log"
0
 

Author Comment

by:dan_computerx
ID: 39715560
I'm pretty sure that leaves VNC, and maybe other stuff.

That is also problematic for remote users who don't have local administrator rights.
0
 
LVL 14

Assisted Solution

by:Rob Miners
Rob Miners earned 250 total points
ID: 39715578
You would have to remove VNC separately and anything else that you want to remove..
0
 
LVL 17

Accepted Solution

by:
Brad Bouchard earned 250 total points
ID: 39935423
The other problem is that if you/they had a probe setup (probe coming from my LabTech background) it's going to go out and push installs again on all those agents.  You really will need the Kaseya console if my memory (I used Kaseya almost 4 years ago so it might have changed) serves me correctly to remove the agents.  

Or you could blacklist it with a GPO.
0

Featured Post

NAS Cloud Backup Strategies

This article explains backup scenarios when using network storage. We review the so-called “3-2-1 strategy” and summarize the methods you can use to send NAS data to the cloud

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

It can often be challenging to stay relevant in the rapidly evolving world of technology. This can make recruiting talent difficult for companies of all sizes.
OnPage brings Secure Critical Messaging to Telemedicine.
This Micro Tutorial demonstrates using Microsoft Excel pivot tables, how to reverse engineer competitors' marketing strategies through backlinks.
Established in 1997, Technology Architects has become one of the most reputable technology solutions companies in the country. TA have been providing businesses with cost effective state-of-the-art solutions and unparalleled service that is designed…

803 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question