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Need a monitoring program to better diagnose why programs are freezing the computer

Posted on 2013-12-12
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Last Modified: 2014-01-01
I have a piece of dental software which freezes the computers where it is installed.  It will also occasionally reboot the computer where it is installed.  The company supplying the software says it is not an issue with their software.

I have 200 Lenovo, Windows 7 computers in our environment.  The only ones to reboot are the computers with this software on them.  The program talks to a SQL server on our network and I see no problems with the network.

The Windows log error messages do not show anything for the time periods where the computer is having problems.

Is there a monitoring program out there which may help me find the problem?
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Question by:Sean Meyer
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virtuadept earned 2000 total points
ID: 39715304
One thing I would do is to turn off the auto restart on system failure for effected these computers:

http://pcsupport.about.com/od/windows7/ht/automatic-restart-windows-7.htm

That way you will get a "blue screen of death" message which may point at a DLL used by their software and help place blame where it belongs.

Secondly, you can use the built in performance monitoring and logging feature for Windows 7 to track the cpu and memory usage on a per-process basis.

http://stackoverflow.com/questions/69332/tracking-cpu-and-memory-usage-per-process
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