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Outlook 2003 Autocomplete Issues

Posted on 2013-12-12
3
Medium Priority
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Last Modified: 2013-12-13
We are having an issue with a client running outlook 2003 on POP3. When using autocomplete for contacts it will work correctly as long as the user does not close out outlook.

As soon as the user closes outlook it clears all the autocomplete email addresses he used for that session.

Any Ideas?
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Question by:Jeremy Baxter
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3 Comments
 
LVL 43

Accepted Solution

by:
Davis McCarn earned 1500 total points
ID: 39716565
Shutdown Outlook and rebame his NK2 file.  Here is where it is: http://www.nirsoft.net/utils/nk2_file_location.html
0
 

Author Comment

by:Jeremy Baxter
ID: 39717758
Well, I think that the issue is with then NK2 file. I renamed the original outlook.NK2 file and it created a new one called outlook1.NK2 However we are still having the same issue.

This customers computer is getting upgraded next week and this will not be an issue.

DavisMcCarn I am going to give you the points on this one.
0
 

Author Closing Comment

by:Jeremy Baxter
ID: 39717761
I gave it a B only because we really didn't complete the troubleshooting and got a complete resolution. However I strongly believe it has something to do with the .NK2 file.
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