Solved

Cant Delete Folders in Outlook 2003 Running POP3

Posted on 2013-12-12
8
198 Views
Last Modified: 2013-12-16
Cant Delete Folders in Outlook 2003 Running POP3.

When I try to delete a folder or move a folder, I get:  “Cannot Move The Items. The Folder is Full”.

If I try to rename a folder, I get: “Cannot rename ‘<new folder name>’. The Folder is Full”.
0
Comment
Question by:Jeremy Baxter
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 4
  • 3
8 Comments
 
LVL 94

Expert Comment

by:John Hurst
ID: 39715545
How big is your PST?   I think 2Gb may have been the limit back then.

Try deleting items from the folder to be deleted. Delete 10 items and clear Deleted Items. Does that work. Now delete 50 items and clear Deleted items. Now try deleting the rest of the items and clear Delete Items. Does that work.

Now delete the folder.

.... Thinkpads_User
0
 

Author Comment

by:Jeremy Baxter
ID: 39715555
It's 1.9GB. It won't even lets us delete items from the deleted items. It says "folder is full" however there is only 2 items in there.
0
 
LVL 94

Expert Comment

by:John Hurst
ID: 39715565
The limit is 2Gb so then you are running out of room.

See if you can delete items in Deleted manually. That is select one item in Deleted and delete it. Can you do that?  If so delete the other one.

If you cannot delete manually, you will probably have to upgrade Outlook. Starting with V2007 you can handle bigger mailboxes.

See if you can Archive. Set an Archive Policy (Outlook Options, Advanced, Archive) and then click on Archive now. See if Archive will work to give you some breathing room.

.... Thinkpads_User
0
Technology Partners: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

 
LVL 12

Expert Comment

by:ktaczala
ID: 39716890
Since you're running pop3, are you connecting to exchange? Or some 3rd party pop email account?  If 3rd party, can you login thru internet and delete there?
0
 

Author Comment

by:Jeremy Baxter
ID: 39717873
Were going to try upgrading to a newer version of Microsoft office. I will keep you guys posted on the outcome.
0
 
LVL 94

Accepted Solution

by:
John Hurst earned 500 total points
ID: 39717892
When you upgrade Office to a new version, be sure first to make a backup of the PST file. Copy it to a safe location.

To upgrade Office, I normally (and always successfully) backup my email and documents, uninstall the current version of Office and install the new version. Office should find the email and bring it in. Backing up is a safety step.

.... Thinkpads_User
0
 

Author Closing Comment

by:Jeremy Baxter
ID: 39722945
Upgraded to 2010 and it resolved the issue. Looks the the .PST size was causing the issue.
0
 
LVL 94

Expert Comment

by:John Hurst
ID: 39722956
@WorldTechMS - Thanks for the update and I was happy to help.

.... Thinkpads_User
0

Featured Post

On Demand Webinar - Networking for the Cloud Era

This webinar discusses:
-Common barriers companies experience when moving to the cloud
-How SD-WAN changes the way we look at networks
-Best practices customers should employ moving forward with cloud migration
-What happens behind the scenes of SteelConnect’s one-click button

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Preface Having the need * to contact many different companies with different infrastructures * do remote maintenance in their network required us to implement a more flexible routing solution. As RAS, PPTP, L2TP and VPN Client connections are no…
It’s been over a month into 2017, and there is already a sophisticated Gmail phishing email making it rounds. New techniques and tactics, have given hackers a way to authentically impersonate your contacts.How it Works The attack works by targeti…
This video Micro Tutorial explains how to clone a hard drive using a commercial software product for Windows systems called Casper from Future Systems Solutions (FSS). Cloning makes an exact, complete copy of one hard disk drive (HDD) onto another d…
With the advent of Windows 10, Microsoft is pushing a Get Windows 10 icon into the notification area (system tray) of qualifying computers. There are many reasons for wanting to remove this icon. This two-part Experts Exchange video Micro Tutorial s…

733 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question