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Unable to set Send As permissions for email account that is associated with a UPN domain

Posted on 2013-12-12
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Last Modified: 2013-12-21
Ok, so here it goes...

My domain has a few UPN domains associated with it. When an email account gets created, our Exchange 2010 server assigns 3 email addresses, each with the same username, and each ending in my domains.  

On our Exchange, I have created a general user account called Invoices. I am trying to set permissions for some of my users to send as that Invoices account, but I constantly get a permission denied from sending as this user message. I have ensured that the email account is not hidden from the GAL and double and triple checked that the permissions were set correctly in Exchange. Waited several hours and I still get the message denied error.

What am I missing?
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Question by:Luis_Romero
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LVL 22

Expert Comment

by:Nick Rhode
ID: 39715262
I think you have to restart the Microsoft Exchange Information Store service and it should apply.  Typically it should have applied within roughly 2 hours.
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Author Comment

by:Luis_Romero
ID: 39715276
Yes, even after restarting the MIS and the wait. I made the changes now 4 hours ago. Plenty of time for the changes to take effect.
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Author Comment

by:Luis_Romero
ID: 39715286
The thing is, I have had no problems in the past in doing this. I set the send as permission for our regular domain, after a while it works. But this is the first time we have done Send As permissions for our other domain... Theoretically it should have the same results.
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Expert Comment

by:Simon Butler (Sembee)
ID: 39716118
Exchange works at the forest level, it doesn't care about UPNs etc because the underlying identifier is the same.

When you look at the account, are the permissions still listed? If you look through ADUC, do you see the permissions there? This can be a sign of poor DC replication.

Simon.
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Author Comment

by:Luis_Romero
ID: 39716697
Yes, the permissions are still listed in EMC and in ADUC...
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Accepted Solution

by:
Luis_Romero earned 0 total points
ID: 39721400
This issue is now resolved. I rebooted the server over the weekend for updates and everything seems to be working now.
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Author Closing Comment

by:Luis_Romero
ID: 39733379
A server reboot resolved the issue.
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