Go Premium for a chance to win a PS4. Enter to Win


Samsung Galaxy Note I won't boot up

Posted on 2013-12-13
Medium Priority
Last Modified: 2015-10-01

I am/was using a Samsung Galaxy Note I for quite some time now but it suddenly stop working, it loads its software up until the "Samsung splash screen" and never goes beyond that stage.

Is there anyway that I can revert that situation whilst not losing my personal data as I hadn't backed up my notes mainly?

Kind regards
Question by:kemitHamite
  • 2
LVL 38

Expert Comment

ID: 39718228

Have you tried connecting in USB mode, either once it's already booted, or perhaps by connecting via cable before you turn it on, then leave the cable connected while you boot it it up?


Author Comment

ID: 39718246
While the phone won't go past the splash screen, how do I get it to do so via USB?

LVL 38

Expert Comment

ID: 39718251
Sometimes when you are connected via USB, you can access files on the phone. That will help tell us if there are steps you can take on this phone. Also, sometimes that bypasses something that is preventing the boot, so it allows the phone to boot normally.
LVL 12

Accepted Solution

Harry Lee earned 600 total points
ID: 39860495

Here are a few things you can try.

1) First, don't just power off the phone and restart it. Try pull the battery. Power up the phone without the battery. (To drain the power in the micro capacitors) Put the battery back in and fire it up.

2) If you are still out of luck, power off, remove SD card, remove sim. Put sim back in (just the sim not the sd card), and fire it up.

3) If the above doesn't work, have you tried wiping the cache of your Galaxy Note in the recovery mode? (BE VERY CAREFUL NOT TO DO STUPID THING IN RECOVERY MODE, OR YOU CAN KILL YOUR PHONE). (DO NOT BLAME ME IF YOU CHOOSE TO DO STUPID THING IN THE RECOVERY MODE AND KILL YOUR PHONE.)

Power off your Note. Hold Vol-Up, Home, and Power button at the same time. Wait all the way until you see the Splash screen, and release ONLY the power button, while still holding the Vol-Up and Home buttons.

You should boot into the recovery mode. Once you are in the Recovery Mode, you can release the Home and Vol-Up buttons.

Now, you can use the Vol-Up and Vol-Down buttons to navigate around, and use your Power button as the Enter key.

Choose Wipe Cache Partition

4) Well, worse of the case, is resetting the phone an option for you?

Go into the recovery mode following the instruction above.

Instead of choosing Wipe Cache Partition, choose Wipe Data/Factory Reset.

Featured Post

Important Lessons on Recovering from Petya

In their most recent webinar, Skyport Systems explores ways to isolate and protect critical databases to keep the core of your company safe from harm.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This article shows how to use a free utility called 'Parkdale' to easily test the performance and benchmark any Hard Drive(s) installed in your computer. We also look at RAM Disks and their speed comparisons.
Creating a Cordova application which allow user to save to/load from his Dropbox account the application database.
This video is in connection to the article "The case of a missing mobile phone (https://www.experts-exchange.com/articles/28474/The-Case-of-a-Missing-Mobile-Phone.html)". It will help one to understand clearly the steps to track a lost android phone.
When you create an app prototype with Adobe XD, you can insert system screens -- sharing or Control Center, for example -- with just a few clicks. This video shows you how. You can take the full course on Experts Exchange at http://bit.ly/XDcourse.

885 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question