Solved

Windows 8.1 lost network

Posted on 2013-12-13
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Last Modified: 2013-12-25
I installed some Windows updates 2 days ago and after the reboot I had no network connectivity.  My nic shows up under the network, but if I run a ipconfig, it doesn't show up.  I've uninstalled the drivers and re-installed them for the nic and no luck.  I've even gone to the point where I went back on a recovery point, but still nothing has changed.  I did use a Linux Live CD in and was able to get the network to work just fine, thinking that it might be a hardware issue.

Any ideas of what I can try to fix this?
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Question by:Computech
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5 Comments
 
LVL 23

Expert Comment

by:ComputerTechie
ID: 39718299
Have you tried going to the venser website and downloaded updated drivers?  

CT
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LVL 96

Expert Comment

by:Experienced Member
ID: 39718678
Windows 8 / 8.1 has a Refresh capability. Go to Action Center, Recovery and click on the link "if you have problems, you can refresh your PC".

Refresh protects data but you will have to re-install applications, so you want to read about Refresh before doing it.

... Thinkpads_User
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Accepted Solution

by:
Computech earned 0 total points
ID: 39732608
I just figured out the issue today.  Apparently Windows 8.1 has issues with VPN client products.  I had two different VPN clients installed before my upgrade and they worked fine, but when I updated them after my 8.1 installation, it took down my nic.  Once I removed the software everything came back up.
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LVL 96

Expert Comment

by:Experienced Member
ID: 39732627
I use NCP and had the most recent version on Windows 8. NCP gave me a newer and at the time unreleased version. So yes, every new version of Windows requires ever newer versions of VPN.

.... Thinkpads_User
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Author Closing Comment

by:Computech
ID: 39738963
It was what fixed the solution.  Apparently Windows 8.1 has its own built in VPN client as so all other VPN clients aren't supported.
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