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Outlook 2003 crashes when printing

Posted on 2013-12-13
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Last Modified: 2013-12-21
I have a user who can't print emails anymore.  Every time she tries to print an email the message appears: "Microsoft Office Outlook has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available. "  Outlook closes and no suggestions for a solution.  I have tried uninstalling Office Pro 2003 completely, I have renamed Outlprnt and made a change to Print Style.  Made sure Word is the editor as well.  No joy with any of these.  Any suggestions would be appreciated.  This user is driving me nuts!
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Question by:GeorgeV
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Expert Comment

by:Felix Leven
ID: 39717198
I had the same issue once, it was connected to a bad printerdriver that was also used by the default printer.

If you have all the printer drivers at hand to reinstall them, i would try to uninstall them. start with the newst printer driver.

Or you could try to reset the driver settings to default first.

Maybe it was also connected to a print to PDF driver, but i can't remember.
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Author Comment

by:GeorgeV
ID: 39717339
I can print anything else to the same printer without any issues.  Wouldn't a bad driver cause print problems everywhere?  If you think it would isolate Outlook I can try updating the driver.
Thanks
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Accepted Solution

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GeorgeV earned 0 total points
ID: 39722154
I have found the solution to my issue.  A recent update to IE 9 seems to have caused this printing problem.  By uninstalling the update to IE 9 and reverting back to IE 8 the problem has gone away.  PLease close this question with no points awarded.
Thanks
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Author Closing Comment

by:GeorgeV
ID: 39733403
My solution solved the issue.
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