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Spider Solitaire has stopped working

Posted on 2013-12-13
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Last Modified: 2016-11-23
Hello,

A customer brought in a very odd issue.

He has Windows 7 Professional (legally) on a Dell OptiPlex 745.  When he tries to play any of the Microsoft Games such as Spider Solitaire, it will deal the cards.  Then, when you click to get more cards, the game crashes.

It says "Executable for Spider Solitaire Game has stopped working."

I have tried removing the games feature and reinstalling it through Windows Components; I've tried uninstalling and reinstalling the video graphics drivers.  I have tried sfc /scannow which came back with no issues.

Any suggestions on how to fix this issue?  Thanks in advance!
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Question by:Scott Thompson
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5 Comments
 
LVL 12

Expert Comment

by:Nathan Riley
ID: 39717521
I see someone else solved by the following:
I have found a solution.

I opened COMPUTER /  Program Files (X86), created a new folder called Microsoft Games.

Then I switched to Program Files, opened the existing Microsoft Games files and copied each game
 I wanted to play and pasted them in Program Files (X86) /  Microsoft Games.

From each games file that I had just pasted I opened it right-clicked the application line and opened Properties. I then clicked on Compatibilaty and modified it to Windows 7

I did not modify Chess Titans as it wal already working fine.

Since I can play Hearts, Solitaire, Spider solitaire and  Freecell  without any problems.

Do not allow any Microsoft Silverlights updates to run as you will have to redo the above procedures each time Silverlights gets updated.
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LVL 8

Author Comment

by:Scott Thompson
ID: 39717562
I made a Microsoft Games folder in C:\Program Files (x86)\ and moved over the directories for the Games.

I have changed the Compatibility to Windows 7.  Now they do not open at all. :(
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LVL 92

Expert Comment

by:nobus
ID: 39718383
did you look for malware yet?  it may be infected
run these  :
http://www.malwarebytes.org/mbam.php                         MBAM
http://majorgeeks.com/RogueKiller_d6983.html                  Roguekiller
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LVL 8

Accepted Solution

by:
Scott Thompson earned 0 total points
ID: 39721556
Looked for infection with those two programs and did not find anything.

Did find the solution though.  We installed a GT620 video card into the PCI-e slot, and the games now work!  The customer is going to buy the card, so we're calling this one good.  I guess the onboard video was just too old for Windows 7.  Thank you for your help!
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LVL 8

Author Closing Comment

by:Scott Thompson
ID: 39733389
Determined cause and remedied.
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