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Spider Solitaire has stopped working

Hello,

A customer brought in a very odd issue.

He has Windows 7 Professional (legally) on a Dell OptiPlex 745. When he tries to play any of the Microsoft Games such as Spider Solitaire, it will deal the cards. Then, when you click to get more cards, the game crashes.

It says "Executable for Spider Solitaire Game has stopped working."

I have tried removing the games feature and reinstalling it through Windows Components; I've tried uninstalling and reinstalling the video graphics drivers. I have tried sfc /scannow which came back with no issues.

Any suggestions on how to fix this issue? Thanks in advance!

Nathan Riley

I see someone else solved by the following:

I have found a solution.

I opened COMPUTER / Program Files (X86), created a new folder called Microsoft Games.

Then I switched to Program Files, opened the existing Microsoft Games files and copied each game
I wanted to play and pasted them in Program Files (X86) / Microsoft Games.

From each games file that I had just pasted I opened it right-clicked the application line and opened Properties. I then clicked on Compatibilaty and modified it to Windows 7

I did not modify Chess Titans as it wal already working fine.

Since I can play Hearts, Solitaire, Spider solitaire and Freecell without any problems.

Do not allow any Microsoft Silverlights updates to run as you will have to redo the above procedures each time Silverlights gets updated.

Scott Thompson

ASKER

I made a Microsoft Games folder in C:\Program Files (x86)\ and moved over the directories for the Games.

I have changed the Compatibility to Windows 7. Now they do not open at all. :(

nobus

did you look for malware yet? it may be infected
run these :
http://www.malwarebytes.org/mbam.php MBAM
http://majorgeeks.com/RogueKiller_d6983.html Roguekiller

ASKER CERTIFIED SOLUTION

Scott Thompson

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Scott Thompson

ASKER

Determined cause and remedied.